Operations PMO Programme Manager

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. The Operations PMO is responsible for maximising BDO's change investment; helping deliver Change in the most effective and efficient way; track, record and report on expectation, help build change delivery capability across the firm; and bring in teams to help the firm deliver.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

We are looking for an experienced programme manager to develop the content of the programmes aligned to our strategic priorities. You will plan and design ‘outcome focused’ programmes from disparate content and stakeholders that enables key projects to be initiated and actively managed. Working with key stakeholders to understand inflight and emerging changes, you will be involved in the day to day management of key programmes being the ‘voice of the business’ into them. You will monitor progress against agreed parameters, identify key risks, resolve issues and initiate timely corrective action.

You’ll also:

• Understand the inflight and upcoming changes in key business area(s)
• Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters, identify key risks, resolve issues and initiate timely corrective action
• Define the programme's governance framework (including 'hooking' into portfolio governance)
• Ensure underlying projects are coordinated
• Support individuals on the programme
• Ensure programme integrity and coherence
• Monitor programme's budget, monitoring expenditure etc.
• Help appoint additional staff into the programme and underlying projects / activities
• Liaise with design authority / architecture teams / other IT teams / risk / dependent projects and product teams / suppliers
• Ensure outputs meet requirements within time, quality, cost constraints (and timely escalation of risks if not)
• Ensure efficiency of resources
• Identify, monitor and develop appropriate remedial plans for key project/programme performance (KPIs) and risk (KRIs) metrics.
• Develop and embed ‘right-sized’ change delivery and governance (aligned to portfolio governance) to suit the project and stakeholder needs
• Liaise with 3rd parties / drafting work packages as required
• Identifying and initiate additional activities wherever gaps exist
• Regular report to your sponsor and other governance forums
• Effectively stakeholder engagement (in liaison with sponsors)
• Effectively handover to business operations
• Champion Change Minimum Standards
• Actively support assurance activities

You’ll be someone with:

• Extensive experience of change delivery approaches (e.g. Waterfall, Agile)
• OKR/Benefits tracking experience
• Service management concepts and frameworks an advantage (e.g. ITIL)
• Organisational governance structures and associated relationships
• An understanding of the content of current and emerging portfolio of change and how it adds value
• An understanding of the corporate vision and strategy and the wider industry
• Corporate processes and procedures experience (e.g. Governance, Finance, HR, minimum standards) and associated language / culture
• Experience of Workday HCM, Workday Finance or MSD CMS an advantage
• Experience of a professional services environment an advantage

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That’s BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.