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For Companies At a Glance
- Tasks: Provide top-tier IT support and manage customer projects in a dynamic team.
- Company: Join a reputable business with over 30 years of experience in IT solutions.
- Benefits: Enjoy 23 days holiday plus bank holidays, rising to 25 after two years, and permanent role stability.
- Why this job: Be part of a sociable team supporting 700+ customers with opportunities for career progression.
- Qualifications: Must have MSP experience and skills in Microsoft technologies, networking, and security.
- Other info: Earn up to £250 by referring friends through our referral scheme!
Location: Wimborne
Rate of Pay: £(phone number removed)pa DOE
YOU MUST HAVE MSP EXPERIENCE TO BE CONSIDERED FOR THIS ROLE
Platinum Recruitment are currently working with a business with a great reputation of over 30 years.
What's in it for you?
- Joining a busy team with 700+ active customers
- 23 days + bank holidays, rising to 25 after 2 years
- Office based - joining a sociable company
- Permanent role with progression opportunities
What's involved?
- Provide escalation support to service desk and internal IT requests
- Plan and undertake customer implementation projects
- Building and maintaining strong relationships with customers
- Maintain concise and clear documentation via ticketing system
- Microsoft 365 implementation and support
- Microsoft Windows Server, Mac OS Server and Desktop Support
- Diagnosing network infrastructure faults using software tools
- Supporting and administering managed Wi-Fi solutions
Skills Required?
- Group Policy and Active Directory
- New user setups (User accounts, O365 Mailboxes)
- Sharepoint development and Azure files
- Microsoft Security setup and support including Defender, Patching, Conditional Access, Anti Phishing, Anti Spam, Anti Virus etc.
- Network Infrastructure covering broadband, leased lines, LANs & VLANs, DNS/DHCP, TCP/IP, Ethernet, wireless routers/firewalls
- Microsoft certified on prem / cloud or equivalent
- Hyper V / VMware
- CCNA or equivalent
- FortiGate / Cisco Firewalling or equivalent
- ITIL or equivalent
Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this 3rd Line IT Engineer role in Wimborne, Dorset.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Bev Sherritt
Job Number: BS1803 / INDCOMMERCIAL
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Make sure to highlight your MSP experience during any conversations or networking opportunities. This is a crucial requirement for the role, and demonstrating your familiarity with managed service providers can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Group Policy, and Active Directory. Being able to discuss these tools confidently will show that you're well-prepared and knowledgeable.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing the role.
✨Tip Number 4
Prepare to discuss your problem-solving skills and past experiences with diagnosing network infrastructure faults. Real-life examples can demonstrate your capability and readiness for the challenges of a 3rd Line IT Support Engineer.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Managed Service Providers (MSP) in your CV and cover letter. This is a crucial requirement for the role, so provide specific examples of your previous work in similar environments.
Showcase Technical Skills: Detail your technical skills related to Microsoft 365, Windows Server, and network infrastructure. Mention any certifications you hold, such as Microsoft Certified or CCNA, as these will strengthen your application.
Demonstrate Customer Relationship Management: Since the role involves building strong relationships with customers, include examples of how you've successfully managed client interactions in past roles. This could be through project implementations or support scenarios.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'Group Policy', 'Active Directory', and 'ITIL', to ensure your application stands out.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your MSP Experience
Since the role specifically requires MSP experience, be prepared to discuss your previous roles in managed service providers. Highlight specific projects or challenges you faced and how you overcame them.
✨Demonstrate Technical Proficiency
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft 365, Active Directory, and network infrastructure. Be ready to answer technical questions or even solve problems on the spot.
✨Emphasise Customer Relationship Skills
Building strong relationships with customers is crucial for this role. Prepare examples of how you've successfully managed customer interactions and resolved issues in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to diagnose and resolve complex IT issues, and be ready to explain your thought process.
