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- Tasks: Lead a team to provide top-notch technical support and ensure customer satisfaction.
- Company: Join Quickline, a company dedicated to delivering reliable broadband to everyone, everywhere.
- Benefits: Enjoy 25 days annual leave, health perks, discounts, and fun social events.
- Why this job: Make a real impact in a fast-paced environment while collaborating with innovative teams.
- Qualifications: Strong leadership skills and experience in managing technical support teams are essential.
- Other info: This role requires working on a rota covering 7 days a week.
The predicted salary is between 28800 - 43200 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.
This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.
Here's why you will love this role:
- Lead and develop a team of technical support advisors
- Make a real impact by championing customer needs across the business
- Work in a fast-paced environment where no two days are the same
- Collaborate with engineering, operations, and product teams to enhance service quality
- Be part of a company that values innovation and customer satisfaction
Here's why you will be great at this role:
- Strong leadership skills with experience managing a technical support team
- Excellent communication and coaching abilities to drive team performance
- Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues
- Ability to manage escalated technical issues and ensure effective resolution
- Passionate about delivering exceptional customer experiences and driving improvements
The benefits:
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
Please note: Unfortunately, we can’t offer visa sponsorship.
First- Line Customer Support Team Leader employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First- Line Customer Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in broadband and telecommunications. Understanding the technical aspects of these services will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed a team in a technical support environment. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Network with current or former employees of Quickline on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would handle escalated issues. Having a clear strategy for ensuring customer satisfaction will set you apart from other candidates.
We think you need these skills to ace First- Line Customer Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Technical Customer Support Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership experience in managing technical support teams, as well as your proficiency in troubleshooting broadband and related technologies. Use specific examples to demonstrate your impact in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey complex technical information clearly. Consider including examples of how you've successfully coached team members or resolved customer issues.
Express Your Passion: Convey your enthusiasm for delivering exceptional customer experiences and your commitment to continuous improvement. This can set you apart from other candidates and show Quickline that you align with their mission and values.
How to prepare for a job interview at Quickline Communications
✨Showcase Your Leadership Skills
As a Technical Customer Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you motivated your team to achieve their goals.
✨Understand the Technical Aspects
Brush up on your knowledge of broadband, VOIP, and Wi-Fi troubleshooting. Be ready to discuss specific technical issues you've resolved and how you can apply that expertise to help your team and customers at Quickline.
✨Emphasise Customer Experience
Quickline values exceptional customer service, so be prepared to share your passion for delivering great customer experiences. Discuss any initiatives you've led to improve customer satisfaction and how you plan to champion customer needs within the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalated issues. Think of examples where you've successfully resolved complex technical problems and how you ensured effective communication with both your team and customers.
