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- Tasks: Support field engineers with maintenance and project operations, ensuring efficient service delivery.
- Company: Join a leader in low-carbon energy solutions focused on sustainability and cost reduction.
- Benefits: Enjoy a competitive salary, career growth, and a collaborative team environment.
- Why this job: Be part of an innovative company making a real impact on energy efficiency and sustainability.
- Qualifications: Experience in operations support or engineering coordination is preferred; strong communication skills are essential.
- Other info: Knowledge of low-carbon energy systems is a plus; proficiency in ERP systems is beneficial.
The predicted salary is between 36000 - 60000 £ per year.
Our customer is part of a group that designs, installs, and maintains a range of low-carbon energy solutions, including Combined Heat and Power (CHP) units, ground source heat pumps, and air source heat pumps. Our innovative and energy-efficient systems help businesses reduce costs, improve sustainability, and achieve long-term energy resilience.
We are looking for a proactive and organized Service Delivery Manager to play a key role in supporting our field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery.
The ideal candidate will have strong problem-solving abilities, excellent coordination skills, and a proactive approach to managing operational tasks that support engineering teams.
Key Responsibilities:- Field Engineer Support – Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
- Maintenance Coordination – Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
- Breakdown Management – Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
- Parts Procurement – Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
- Client Liaison – Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
- Project Support – Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
- Operational Efficiency – Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.
- Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
- Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
- Experience in sourcing and procurement of technical parts and equipment.
- Excellent communication and client relationship management skills.
- Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
- Knowledge of low-carbon energy systems, including CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
- Proficiency in ERP or maintenance management systems is a plus.
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge low-carbon energy solutions.
- A supportive and collaborative team environment.
- Career growth opportunities within a rapidly growing company.
Service Delivery Manager employer: smart manufacturing solutions
Contact Detail:
smart manufacturing solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with low-carbon energy systems, especially Combined Heat and Power (CHP) units and heat pumps. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the energy sector, particularly those involved in operations support or maintenance planning. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the Service Delivery Manager position.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've effectively managed multiple priorities in past roles. Use specific examples that highlight your ability to coordinate maintenance schedules and respond to urgent breakdowns.
✨Tip Number 4
Research the company’s recent projects and initiatives in low-carbon energy solutions. Being knowledgeable about their work will allow you to ask insightful questions during the interview and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, engineering coordination, or maintenance planning. Emphasise any specific knowledge of low-carbon energy systems and your ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and proactive approach. Mention specific examples of how you've supported teams in the past, particularly in coordinating maintenance schedules or managing breakdowns.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication and client relationship management skills. Provide examples of how you've successfully liaised with clients or managed customer relationships in previous roles.
Showcase Process Improvement Experience: If you have experience identifying and implementing process improvements, make sure to include this in your application. Highlight any specific achievements that demonstrate your ability to enhance operational efficiency and service quality.
How to prepare for a job interview at smart manufacturing solutions
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues in a fast-paced environment. Highlight your ability to think on your feet, especially when it comes to breakdown management and urgent repairs.
✨Demonstrate Your Coordination Abilities
Since the role involves managing multiple priorities, share experiences that showcase your organisational skills. Talk about how you've effectively coordinated maintenance schedules or supported engineering teams in previous roles.
✨Familiarise Yourself with Low-Carbon Energy Solutions
Research the company's products, such as CHP units and heat pumps. Being knowledgeable about low-carbon energy systems will not only impress the interviewers but also show your genuine interest in the field.
✨Prepare for Client Interaction Scenarios
As client liaison is a key responsibility, think of examples where you've successfully managed client relationships. Be ready to discuss how you would handle scheduling maintenance and providing updates to clients.
