Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media while solving their problems.
- Company: Join West Kent, a passionate housing association dedicated to community and values.
- Benefits: Enjoy a generous pension, health cash plan, flexible leave, and paid volunteer time.
- Why this job: Be part of a fun, supportive culture that values integrity and personal growth.
- Qualifications: Must have excellent communication skills and a positive attitude towards customer service.
- Other info: Flexible hybrid working available; based in Sevenoaks with a 37-hour work week.
The predicted salary is between 24600 - 35300 £ per year.
We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.
You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working.
37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.
We will only consider applications submitted with a full CV and completed supporting statement. You can access the full job description on our website. For an informal discussion please call (phone number removed) and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders). Previous applicants need not apply.
Advert Closing Date: 8am on 30 June 2025. Interview Date: 10 and 11 July.
Customer Services Advisor employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the latest technology and tools used in customer service. Being tech-savvy will not only boost your confidence but also demonstrate to us that you can adapt quickly to our systems.
✨Tip Number 2
Showcase your problem-solving skills during any informal discussions or interviews. Think of specific examples where you've gone the extra mile for a customer, as this aligns perfectly with our values.
✨Tip Number 3
Research West Kent and our mission to understand how you can contribute to our vision. This knowledge will help you connect with us on a deeper level and show your genuine interest in the role.
✨Tip Number 4
Prepare questions to ask during your informal discussion with our team leaders. This not only shows your enthusiasm for the position but also gives you insight into our company culture and expectations.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and ability to go the extra mile for customers.
Write a Compelling Supporting Statement: Your supporting statement should reflect your passion for customer service and your alignment with the values of West Kent. Use specific examples to illustrate your communication skills, positive attitude, and commitment to delivering quality results.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at West Kent Housing Association
✨Show Your Communication Skills
As a Customer Services Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether through examples of past experiences or by engaging in conversation during the interview.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by sharing specific instances where you successfully resolved customer issues. This will show that you can think on your feet and are committed to going the extra mile for customers.
✨Demonstrate a Positive Attitude
A positive attitude is essential in customer service roles. Make sure to convey enthusiasm and a willingness to help throughout the interview, as this aligns with the company's values and mission.
✨Prepare for Technology Questions
Since the role requires confidence in using the latest technology, be ready to discuss your experience with various tools and platforms. Familiarise yourself with common customer service software to showcase your tech-savviness.
