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- Tasks: Be the go-to person for HR and customer queries, ensuring smooth communication.
- Company: Join a dynamic team focused on improving internal and external communications.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Gain hands-on experience in HR and customer service while building valuable relationships.
- Qualifications: GCSE in English, previous HR or customer service experience, and strong IT skills required.
- Other info: Support apprenticeships and work experience students while contributing to a positive workplace culture.
Main Purpose: To be a point of contact for all office administrative issues, including HR and customer service as required by the business. To help improve communications internally and externally and improve levels and accuracy of paperwork throughout the business.
Main Duties:
- Provide all customers with a point of contact for all initial enquiries / queries.
- Receive and deal with customer queries by email / phone / post etc. in a polite and efficient manner.
- Coordinate with colleagues to obtain answers to customer queries.
- Respond to customers in a timely manner with relevant information.
- Communicate efficiently, effectively and professionally at all times.
- Build, develop and maintain good working relationships with customers.
- Escalate any issues to Production / Operations Manager or higher as appropriate.
- Maintain customer order book.
- Receive all customer updates on their order requirements.
- Process these onto EFACS system in a timely manner, ensuring full visibility for colleagues is communicated and available at all times.
- Attend morning meeting to ensure changes are constantly and effectively communicated.
- Maintain HR paperwork and administrative processes as and when required, in line with Group requirements.
- Control all HR documentation and files, including but not limited to:
- Ensure all Induction paperwork is issued to new starters, is appropriately signed off and returned for Personnel Files (paper and electronic).
- Ensure all Training Records are accurately maintained and recorded on Training Files.
- Ensure all HR related reports are maintained, in line with Group requirements (ie Starters & Leavers, Organisation Chart, etc).
- Ensure Managers carry out and return any Return To Work, Absence Certification documentation etc., when employees are off work.
- Remind Managers of Disciplinary Actions require when absences hit Trigger Points.
- Attend Disciplinary / Investigation Hearings to support Managers and maintain notes.
Attributes required to perform the above Job Description:
- Good level of education (particularly English minimum GCSE).
- Previous experience of working in an HR / Customer service environment.
- Previous administrative experience required.
- Strong IT skills – Microsoft and able to pick up business ERP system (EFACS).
- Well organised and helpful.
- Good telephone manner.
- Good communicator (written and verbal).
- Thorough with good attention to detail.
- Self-motivated.
- Good customer focus.
- Team player.
- Reliable and flexible.
Office HR Administrator employer: EXPRESS STAFFING LIMITED
Contact Detail:
EXPRESS STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office HR Administrator
✨Tip Number 1
Familiarise yourself with the EFACS system, as it's crucial for maintaining customer order visibility. Consider taking a short online course or tutorial to boost your confidence in using ERP systems.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Practising how to handle customer queries efficiently can set you apart, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current HR professionals or join relevant online forums. This can provide insights into the role and help you understand the expectations and challenges faced in HR administration.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule or plan for managing HR paperwork and customer queries. This will show your potential employer that you're proactive and ready to take on the responsibilities of the role.
We think you need these skills to ace Office HR Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and customer service. Emphasise your administrative skills and any previous roles that required strong communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention how your skills align with the responsibilities of the Office HR Administrator role, particularly your ability to handle customer queries and maintain HR documentation.
Showcase Your IT Skills: Since strong IT skills are essential for this position, mention your proficiency in Microsoft applications and any experience with ERP systems like EFACS. Provide examples of how you've used these tools in previous roles.
Highlight Your Communication Skills: Given the importance of effective communication in this role, include examples of how you've successfully communicated with customers or colleagues in past positions. This could be through email, phone, or face-to-face interactions.
How to prepare for a job interview at EXPRESS STAFFING LIMITED
✨Showcase Your Communication Skills
As an Office HR Administrator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. You might be asked to role-play a customer interaction, so practice responding to queries in a polite and efficient manner.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed paperwork or administrative processes in the past. Discuss any systems you've used to keep track of HR documentation and how you ensure accuracy and compliance.
✨Demonstrate Your IT Proficiency
Since the job involves using Microsoft applications and potentially an ERP system like EFACS, be ready to discuss your IT skills. Mention specific software you've used and how you've adapted to new systems in previous roles. If possible, provide examples of how you've used technology to improve efficiency.
✨Emphasise Your Customer Service Experience
Customer service is a significant part of this role. Prepare to share experiences where you've successfully handled customer queries or complaints. Highlight your approach to building relationships and maintaining professionalism, even in challenging situations.
