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- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy 23 days holiday, enhanced overtime rates, and a cycle to work scheme.
- Why this job: Be part of a supportive team with ongoing training and development opportunities.
- Qualifications: Strong communication skills and customer service experience preferred; SIA badge is a plus.
- Other info: Flexible shift patterns with 4 days on, followed by 4 days off.
The predicted salary is between 24300 - 32500 £ per year.
Security Monitoring Centre in Nottingham have unique opportunities for Call Centre & CCTV Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders, and also non-badge holders.
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
As A CCTV Agent, with full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 shifts followed by 4 shifts off. Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring: You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
If this sounds like you then send us your application today.
CCTV Customer Service Agent employer: chubb fire & security
Contact Detail:
chubb fire & security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Customer Service Agent
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and monitoring systems. Understanding how these systems work will not only boost your confidence during interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially in handling emergency situations. Role-playing scenarios where you need to remain calm and provide clear instructions can be incredibly beneficial for this position.
✨Tip Number 3
Network with current or former employees of Security Monitoring Centres. They can provide valuable insights into the company culture and what it takes to succeed as a CCTV Customer Service Agent.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you demonstrated excellent listening skills and attention to detail, as these are crucial for the role.
We think you need these skills to ace CCTV Customer Service Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV Customer Service Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience, especially in a call centre environment. Emphasise your communication skills, attention to detail, and ability to work under pressure, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention any relevant experience with CCTV or security systems, and explain why you want to work for Security Monitoring Centres specifically.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at chubb fire & security
✨Showcase Your Communication Skills
As a CCTV Customer Service Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in high-pressure situations. Practice answering questions calmly and confidently.
✨Highlight Relevant Experience
If you have previous experience in customer service or a call centre environment, make sure to mention it. Share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, especially when processing CCTV and alarm activations. You might even want to prepare a scenario where your attention to detail made a difference.
✨Prepare for Shift Work Questions
Since the role involves shift work, be prepared to discuss your availability and willingness to work both day and night shifts. Show that you understand the demands of the job and are flexible with your schedule.
