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For Companies At a Glance
- Tasks: Manage and recover outstanding debts through calls, emails, and letters.
- Company: Join a dynamic team in Hale, Manchester, focused on debt recovery.
- Benefits: Enjoy a hybrid work model with competitive pay of £15.25 per hour.
- Why this job: Make a real impact by helping customers find repayment solutions while developing your negotiation skills.
- Qualifications: Previous experience in debt recovery or credit control is preferred.
- Other info: Work Monday to Friday, 8.30am to 5.30pm, in a supportive environment.
We are looking for a Debt Recovery Specialist to join our client’s team in Hale, Manchester. You will be responsible for managing and recovering outstanding debts owed to the company by customers.
Key Responsibilities
- Proactively contact customers with overdue accounts via phone, email, and letters.
- Negotiate repayment plans in line with company policies and regulatory guidelines.
- Monitor and track outstanding debts, ensuring timely follow-ups and escalations.
- Liaise with external debt collection agencies and legal representatives when necessary.
- Identify patterns in non-payment and recommend strategies to reduce future debt.
- Maintain accurate records of all interactions and payment agreements.
- Ensure compliance with industry regulations, including GDPR and FCA guidelines.
- Provide regular reports on debt recovery performance to senior management.
- Support vulnerable customers with tailored repayment solutions.
- Work closely with internal departments such as Customer Service and Billing to resolve disputes.
Key Skills & Competencies
- Excellent negotiation and communication skills.
- Strong problem-solving abilities with a results-driven mindset.
- Ability to remain professional and empathetic in difficult conversations.
- Strong organisational skills and attention to detail.
- Knowledge of relevant debt recovery regulations and compliance standards.
- Proficiency in Microsoft Office and debt management software.
Qualifications & Experience
- Previous experience in debt recovery, credit control, or collections (preferably within utilities or financial services).
- Knowledge of industry-specific regulations (e.g., Ofgem, Ofwat, FCA guidelines).
- Experience working with CRM and debt recovery systems.
- Legal knowledge relating to debt recovery processes is advantageous.
Debt Recovery Specialist employer: ACS Staffing Solutions
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Specialist
✨Tip Number 1
Familiarise yourself with the key regulations and compliance standards relevant to debt recovery, such as FCA guidelines. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to adhering to industry standards.
✨Tip Number 2
Practice your negotiation skills by role-playing difficult conversations with friends or family. Being able to showcase your ability to handle tough discussions with empathy and professionalism can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the debt recovery field through platforms like LinkedIn. Engaging with industry groups and discussions can provide insights into the role and may even lead to referrals for job openings.
✨Tip Number 4
Stay updated on the latest trends and technologies in debt recovery, including software tools and CRM systems. Being knowledgeable about these can enhance your appeal as a candidate and show that you're proactive about improving your skills.
We think you need these skills to ace Debt Recovery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery, credit control, or collections. Emphasise your negotiation skills and any specific knowledge of industry regulations that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your ability to manage outstanding debts. Mention specific examples from your past experience where you successfully negotiated repayment plans or resolved disputes.
Highlight Key Skills: In your application, clearly outline your excellent communication and problem-solving skills. Provide examples of how you've maintained professionalism in difficult conversations and your attention to detail in record-keeping.
Showcase Relevant Qualifications: If you have any qualifications related to debt recovery or compliance standards, make sure to include them. Mention any experience with CRM and debt management software, as well as your knowledge of relevant regulations like GDPR and FCA guidelines.
How to prepare for a job interview at ACS Staffing Solutions
✨Showcase Your Negotiation Skills
As a Debt Recovery Specialist, negotiation is key. Prepare examples of past experiences where you successfully negotiated repayment plans or resolved disputes. This will demonstrate your ability to handle difficult conversations effectively.
✨Understand Industry Regulations
Familiarise yourself with relevant debt recovery regulations such as GDPR and FCA guidelines. Being knowledgeable about these regulations will show that you are serious about compliance and can navigate the legal aspects of the role.
✨Demonstrate Empathy
Debt recovery can be sensitive, so it's important to convey empathy during your interview. Share instances where you've supported vulnerable customers or handled challenging situations with care and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in the role and how you would approach them, particularly in terms of tracking debts and liaising with external agencies.
