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For Companies At a Glance
- Tasks: Be the friendly first point of contact for facilities and customer support.
- Company: Join a vibrant team that values your ideas and talent.
- Benefits: Enjoy perks like pizza Fridays, Christmas nights out, and free fresh fruit!
- Why this job: Make a real impact in a supportive, fast-paced environment with growth opportunities.
- Qualifications: Experience in facilities helpdesk roles and strong communication skills are essential.
- Other info: We're an equal-opportunities employer committed to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Location: West Lothian
Hours: Monday to Friday, 9am-5:30pm (half hour lunch)
Salary: Negotiable (we value your experience!)
Why This Role Rocks
Are you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better? If so, we want YOU!
We're on the hunt for a Helpdesk Administrator for one of our long-standing clients who has a passion for facilities management and a natural flair for all things customer service related. Whether you're early in your career or bringing years of wisdom, if you're ready for a new challenge in a fast-paced, supportive environment - this is your moment to shine.
What You'll Be Doing
- You'll be the friendly first point of contact for all things facilities and customer support.
- Your day-to-day will include:
- Answering calls and helping people with their queries like a pro
- Logging helpdesk requests and making sure nothing slips through the cracks
- Coordinating engineers and contractors to get things fixed - fast!
- Keeping clients in the loop and making sure they're smiling
- Creating reports, quotes, and keeping everything running like clockwork
- Using your initiative to solve problems and escalate when needed
What You Bring to the Table
- Experience in a facilities or FM helpdesk role (you've done this before and you're good at it!)
- Top-notch communication skills - written and spoken
- Confident with Microsoft Office and Teams
- A team player who can also fly solo when needed
- A positive attitude, attention to detail, and a love for helping others
Why You'll Love Working With Our Client
- A vibrant, friendly team that supports each other
- Real opportunities to grow your career and learn new skills
- A company that values your ideas, your time, and your talent
- A role where no two days are the same - and that's a good thing!
- Team treats... Think pizza Fridays, Christmas nights out and free fresh fruit daily!
Ready to Join This Fab Team?
If you're looking for a role where you can make a real impact, have fun, and grow your career, we'd love to hear from you. Hit that apply button and let's chat!
Administrator employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with common facilities management issues and solutions. This will not only help you answer queries more effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Being able to convey information clearly and calmly is crucial for a Helpdesk Administrator.
✨Tip Number 3
Get comfortable with Microsoft Office and Teams if you aren't already. Familiarity with these tools will make you stand out, as they are essential for the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved issues. This will highlight your capability to handle challenges in a fast-paced environment.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or helpdesk roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully handled queries or issues in previous roles.
Showcase Communication Skills: Since top-notch communication is key for this role, ensure your application reflects your written and spoken communication abilities. Use clear and concise language throughout your documents.
Highlight Teamwork and Initiative: Emphasise your ability to work well in a team while also being able to take initiative. Provide examples of situations where you've successfully collaborated with others or taken charge to resolve an issue.
How to prepare for a job interview at Office Angels
✨Showcase Your Problem-Solving Skills
As a Helpdesk Administrator, you'll be the go-to person for resolving issues. Prepare examples of past situations where you successfully solved problems or improved processes. This will demonstrate your capability and initiative.
✨Communicate Clearly and Confidently
Top-notch communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider doing mock interviews to refine your delivery and ensure you come across as approachable and professional.
✨Familiarise Yourself with Microsoft Office and Teams
Since the role requires confidence with Microsoft Office and Teams, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles, and consider mentioning any specific features that helped you in your work.
✨Emphasise Your Team Player Attitude
This position values collaboration, so highlight your ability to work well within a team. Share experiences where you contributed to team success or supported colleagues, showcasing your positive attitude and willingness to help others.
