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- Tasks: Supervise daily operations, manage a team, and ensure service levels are met.
- Company: Join a dynamic logistics company near Heathrow, specialising in air, sea, and road transport.
- Benefits: Enjoy a competitive salary, 20 days annual leave, and a pension scheme.
- Why this job: Empower your team, drive change, and make a real impact in a supportive environment.
- Qualifications: 3-5 years supervisory experience in logistics with strong communication skills required.
- Other info: Must be willing to check emails outside of hours; AEO knowledge is a plus.
We are recruiting an Operations Supervisor for our client located around the Heathrow area. Must have knowledge of all modes, Air, Sea, Road, both Import and Export and have managed staff (Supervising 10 staff). Salary £40/50k.
Duties Include:
- Involved in day-to-day operational activities.
- Client Liaison and escalation point for problems.
- Effective and efficient supervision of the operational team.
- Ensure service levels are maintained.
- Support the team in their daily duties.
- Address failures and analyse root cause.
- Analyse trends on conformance failures to implement change.
- Deal with non-standard issues as they arise.
- Train new staff in company procedures.
- Empower staff and encourage progression.
- Identify and implement new procedures.
- Identify potential sales opportunities and signpost them to the correct departments.
- Support the Operations Manager.
Key Skills:
- Minimum 3-5 years supervisory experience.
- Clear communication skills, with the ability to influence others.
- Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.
- Able to present arguments in a grammatically correct, structured and easily understood way.
- Is personally committed to and actively works to continuously improve themselves.
- Able to build relationships with team members, along with celebrating and rewarding success.
- Confidence to make innovative changes to achieve business success.
* Experience at a small/medium size forwarder is vital.
* Knowledge of all modes Air, Sea, Road Import and Export.
* Must be willing to check emails/monitor out of hours.
* Good communication skills/people person.
* Organised.
* Calm under pressure.
* Knowledge and experience of AEO.
The Package:
- Monday to Friday 9:00am – 5.30pm, 1hr lunch.
- Annual leave; 20 days plus bank holidays.
- Pension scheme.
Operations Supervisor employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by companies in the logistics sector, especially around Heathrow. Understanding the nuances of air, sea, and road transport will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the logistics and operations field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved operational processes in your previous roles. Being able to share specific instances where you've made a positive impact will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to handle pressure and resolve conflicts effectively. Think of scenarios where you've had to make quick decisions or mediate between team members, as these skills are crucial for an Operations Supervisor role.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and knowledge of air, sea, and road logistics. Use specific examples to demonstrate how you've effectively managed teams and improved operational processes.
Craft a Compelling Cover Letter: In your cover letter, address the key skills mentioned in the job description. Explain how your communication skills and ability to influence others have led to successful team outcomes in previous roles.
Showcase Problem-Solving Skills: Provide examples in your application of how you've dealt with non-standard issues and addressed failures in past positions. Highlight your analytical skills and how you've implemented changes based on trend analysis.
Highlight Training and Development Experience: Mention any experience you have in training new staff and empowering team members. Discuss how you've encouraged progression within your teams and contributed to their professional development.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles, especially any experience managing teams of 10 or more. Discuss specific examples where you effectively led a team, resolved conflicts, or improved team performance.
✨Demonstrate Knowledge of Logistics Modes
Since the role requires knowledge of Air, Sea, and Road logistics, be prepared to discuss your experience with each mode. Share examples of how you've handled both import and export processes, and any challenges you've overcome in these areas.
✨Emphasise Communication Skills
Effective communication is key for this position. Be ready to provide examples of how you've influenced others, trained staff, or liaised with clients. Show that you can present information clearly and concisely.
✨Prepare for Problem-Solving Scenarios
The role involves addressing failures and analysing root causes. Think of specific instances where you've identified issues, implemented changes, or dealt with non-standard problems. This will demonstrate your analytical skills and ability to remain calm under pressure.
