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- Tasks: Oversee quality delivery in the Advice team and support complex cases.
- Company: Join Age UK Nottingham, a charity dedicated to helping older people thrive.
- Benefits: Enjoy flexible working, generous leave, and employee discounts.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
- Other info: Hybrid role with a part-time commitment of 24 hours per week.
Age UK Nottingham and Nottinghamshire have an exciting opportunity for a Senior Benefits Advisor and Quality Lead to join the team.
Location: Nottingham, NG8 6AD (Hybrid)
Salary: £16,881 PA (£26,025 p/a FTE)
Job Type: Part – Time Permanent (24 Hours PW)
About Us: Age UK Nottingham & Nottinghamshire employs over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR. Our charity shares a common goal, no matter what job role we carry out: that older people can find the help and support they need to enjoy their later life as much as possible. Our dedicated staff, along with over 300 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire. Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.
Senior Benefits Advisor and Quality Lead – The Role:
The primary focus of the post will be to effectively oversee the quality of delivery within the Advice team, and to support team members with more complex cases. The post holder will maintain an independent caseload of client appointments, alongside supporting and supervising the day-to-day work of the team of Benefits Advisors. This will include triaging cases, being available to discuss cases, mentoring advisors to develop their skills and practice, completing file reviews and carrying out other quality checks. A key element of the role is to ensure continued compliance with the Advice Quality Standard.
Senior Benefits Advisor and Quality Lead – Key Responsibilities:
- Overseeing the quality of welfare benefits advice delivery, ensuring compliance with the Advice Quality Standard
- Providing guidance on complex welfare benefits cases, adopting a person-centred approach.
- Supervising and mentoring Benefits Advisors, including triaging cases and conducting quality checks
- Maintaining accurate records of service delivery and compiling statistical reports
- Collaborating with internal teams and external organisations to enhance service delivery
Senior Benefits Advisor and Quality Lead – You:
- Experience delivering complex welfare benefits advice, including reconsiderations and appeals
- In-depth knowledge of welfare benefits for both working-age and pensionable-age individuals
- Strong attention to detail for accurate entitlement checks and clear case notes
- Experience working within an advice supervision framework, ensuring quality standards
- Excellent organisational skills to manage workloads, meet deadlines, and maintain high standards
- Strong interpersonal and communication skills to build trust in various settings
- Ability to provide constructive feedback and support others’ development
- Understanding of the needs of individuals at risk of losing independence due to age, disability, or other factors
- Proficiency in IT, including databases (CRM), Microsoft Word, Excel, and Outlook
- Knowledge of Equality and Diversity issues with a commitment to Age UK Notts’ policy
Senior Benefits Advisor and Quality Lead – Benefits:
- 24 working days (pro-rated for part time hours). Employees are granted 8 Public Holidays. One additional days leave is added to the annual leave entitlement for each year of service up to a maximum of 8 additional days
- Flexible working
- 4% employer contribution pension (in line with auto-enrolment rules)
- Blue Light card
- BUPA Employee Assistance Programme
- Range of retail, travel and lifestyle employee discounts
Application Process: To submit your application for this exciting Senior Benefits Advisor and Quality Lead role, click ‘Apply’ today.
Senior Benefits Advisor and Quality Lead employer: Age UK - Nottingham
Contact Detail:
Age UK - Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Benefits Advisor and Quality Lead
✨Tip Number 1
Familiarise yourself with the Advice Quality Standard, as this is crucial for the role. Understanding the compliance requirements will not only help you in interviews but also demonstrate your commitment to maintaining high standards in welfare benefits advice.
✨Tip Number 2
Network with professionals in the welfare benefits sector, especially those who have experience in mentoring or supervising advisors. This can provide you with insights into best practices and may even lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss specific complex cases you've handled in the past. Highlight your problem-solving skills and how you supported others in similar situations, as this will showcase your ability to mentor and guide the Benefits Advisors effectively.
✨Tip Number 4
Demonstrate your understanding of the needs of older individuals and those at risk of losing independence. Be ready to share examples of how you've advocated for vulnerable clients, as this aligns with Age UK's mission and values.
We think you need these skills to ace Senior Benefits Advisor and Quality Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in delivering complex welfare benefits advice and supervising teams.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience with welfare benefits, supervision, and quality assurance. Use bullet points for clarity and focus on achievements that demonstrate your skills in these areas.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting older individuals and your commitment to maintaining high standards of service delivery. Mention specific examples of how you've successfully managed complex cases or mentored team members.
Highlight Relevant Skills: Make sure to emphasise your organisational skills, attention to detail, and ability to provide constructive feedback. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Age UK - Nottingham
✨Showcase Your Experience
Be prepared to discuss your previous experience in delivering complex welfare benefits advice. Highlight specific cases where you successfully navigated reconsiderations and appeals, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Your Mentoring Skills
Since the role involves supervising and mentoring Benefits Advisors, share examples of how you've supported others in their professional development. Discuss any mentoring or training experiences that showcase your ability to provide constructive feedback.
✨Demonstrate Attention to Detail
Given the importance of accurate entitlement checks and clear case notes, be ready to explain how you ensure high standards in your work. You might want to mention specific tools or methods you use to maintain accuracy and compliance with quality standards.
✨Understand the Organisation's Values
Familiarise yourself with Age UK Nottingham and Nottinghamshire's mission and values. During the interview, express how your personal values align with theirs, particularly regarding respect, kindness, and supporting older individuals in the community.
