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- Tasks: Join our team to provide top-notch customer service and resolve queries efficiently.
- Company: We are a dynamic organisation focused on delivering exceptional service to our customers.
- Benefits: Enjoy a competitive salary, hybrid working, pension scheme, and private healthcare.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities required.
- Other info: Applications close on 31st March 2025; we encourage everyone to apply!
37 hours per week
Salary up to £24,401 per annum
Benefits include: company pension scheme & private healthcare
Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi-task.
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
- Able to work from our head office at least twice a week following the initial training period.
The closing date for applications is 31st March 2025.
We welcome applications from all sections of the community.
Customer Service Advisor employer: Trent & Dove Housing
Contact Detail:
Trent & Dove Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 2
Brush up on your IT skills, particularly with Microsoft Outlook, Word, and Excel. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills across different channels. Whether it's face-to-face, over the phone, or via email, being versatile in your communication will be crucial for this role.
✨Tip Number 4
Network with current or former customer service advisors to gain insights into the role. They can provide valuable tips on what the team values most and how to excel in the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. Emphasise your ability to handle sensitive information, attention to detail, and proficiency in IT tools like Microsoft Outlook, Word, and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Customer Service Advisor role. Mention specific examples of how you've resolved customer queries effectively in the past.
Highlight Relevant Experience: In your application, clearly outline your previous experience in a customer service or contact centre environment. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Trent & Dove Housing
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or contact centres. Highlight specific examples where you successfully resolved customer queries and maintained high satisfaction levels.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your ability to communicate effectively across different channels.
✨Emphasise Attention to Detail
Prepare to discuss how you ensure accuracy in your work. You could mention methods you use to double-check information or how you handle sensitive data with confidentiality.
✨Familiarise Yourself with IT Tools
Brush up on your skills with Microsoft Outlook, Word, and Excel. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with other software relevant to customer service.
