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For Companies At a Glance
- Tasks: Lead a team, drive sales, and ensure top-notch customer service.
- Company: Join a growing UK company that values staff training and development.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service experience in a leadership role is essential.
- Other info: Weekend shifts on a rota; perfect for balancing work and study.
The predicted salary is between 20800 - 36400 £ per year.
This is an exciting opportunity to join a growing company with sites across the UK who invest in training and development for all their staff, helping them to achieve their career goals. You will be part of a small team responsible for overseeing Customer Service Advisors. You will drive sales to hit targets and KPIs whilst ensuring all customers receive an excellent service at all points of their service journey.
Description of the role
- Ensuring financial targets are achieved and driving sales.
- Responding to customer needs, overseeing Customer Service Advisors.
- Ensuring all working practices are adhered to.
- Ensuring compliance with financial procedures.
- Maximising sales at each opportunity to achieve targets.
- Completing all administrative tasks for the business.
- Identifying operational issues in absence of the Manager.
About you
- Excellent communication skills, being able to communicate on a range of levels.
- Able to motivate staff to achieve targets.
- Taking accountability in the absence of the Manager.
- IT literate, being able to pick up new systems.
If you have a Customer Service background within a Team Leader/Supervisory role and a strong desire to learn and develop, don't hesitate to apply or reach out for more information!
Assistant Store Manager in Manchester employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Manchester
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the company will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive sales. Be ready to discuss how you've motivated teams in previous roles, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Research common challenges faced by retail managers and think about how you would address them. This will show your proactive approach and problem-solving skills, which are essential for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Store Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any supervisory roles you've held. Emphasise your ability to drive sales and meet targets, as these are key aspects of the Assistant Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've motivated teams or improved customer service in previous roles, aligning your experiences with the job description.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both customers and team members. This could include resolving conflicts or training staff.
Showcase IT Literacy: Mention any relevant IT skills or systems you are familiar with, especially if you have experience with retail management software. This will show that you can quickly adapt to new systems, which is important for the role.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and oversee a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and drive performance.
✨Demonstrate Customer Service Excellence
Since the role focuses on customer service, think of specific instances where you went above and beyond for a customer. This will show your commitment to providing excellent service and your understanding of customer needs.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've met or exceeded targets in previous roles, as this will demonstrate your ability to drive sales and achieve financial goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially in the absence of a manager. Think about scenarios where you've identified operational issues and how you resolved them, showcasing your accountability and initiative.
