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- Tasks: Assist customers and deliver products while maximising sales in a collaborative environment.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history and trusted brands.
- Benefits: Enjoy competitive pay, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on personal development and a positive customer experience.
- Qualifications: Experience in customer service and a valid driving licence are essential.
- Other info: Flexible shifts available, promoting work-life balance and inclusivity.
£12.66 per hour plus sales based bonus
Part Time - 30 hours per week
We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK's largest paint and decorating merchant. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with Investors in People-Gold accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too. This is a 30 hr per week role and you need to be available to work shifts between 7am and 5pm Mon-Fri. You may also work some Saturday shifts (8am to 12pm) on a rotational basis, with time off in lieu.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your stores monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Valid driving licence.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at AkzoNobel
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Contact Detail:
Dulux Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant / Driver in Edinburgh
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the products you'll be selling will not only boost your confidence but also help you engage more effectively with customers, showcasing your expertise during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer interactions in the past, as this role heavily relies on excellent communication and interpersonal skills.
✨Tip Number 3
Demonstrate your teamwork abilities. Since the role involves collaborating with colleagues, think of instances where you've worked well in a team setting and be prepared to discuss these experiences during your interview.
✨Tip Number 4
Be prepared to discuss your organisational skills. As you'll be responsible for planning delivery routes and restocking, sharing how you manage tasks efficiently can set you apart from other candidates.
We think you need these skills to ace Sales Assistant / Driver in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Emphasise any previous driving experience and your ability to work collaboratively with colleagues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for customer service. Mention specific examples of how you've contributed to a positive customer experience in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisation, attention to detail, and the ability to remain calm under pressure. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Role: Express your enthusiasm for the Sales Assistant/Driver position and your interest in working for AkzoNobel. Mention how you align with their values of collaboration and customer service excellence.
How to prepare for a job interview at Dulux Decorator Centres
✨Showcase Your Customer Service Skills
As a Sales Assistant, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully engaged with customers, resolved issues, or provided tailored solutions.
✨Highlight Your Teamwork Experience
This role requires collaboration with colleagues and the sales team. Be ready to discuss instances where you've worked effectively in a team, supported your peers, and contributed to a positive work environment.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for managing deliveries and stock. Share specific examples of how you've managed multiple tasks or projects efficiently, especially in a retail or customer service setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with difficult customers or planning delivery routes. Think through potential scenarios and how you would respond to showcase your problem-solving abilities.
