Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: You'll process orders, resolve issues, and manage customer accounts daily.
- Company: Join Bond Williams, a dynamic recruitment agency focused on professional growth.
- Benefits: Enjoy competitive pay and the chance to work in a collaborative environment.
- Why this job: Be part of a team that values detail and operational excellence while making a real impact.
- Qualifications: Ideal candidates are detail-oriented, have CRM experience, and strong problem-solving skills.
- Other info: This role offers a great opportunity for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and detail-oriented Customer Operations Associate. In this role, you will ensure orders are processed and dispatched accurately and on time, working across departments to improve the customer sales order process.
As Customer Operations Associate, key responsibilities include:
- Process orders and assign stock
- Liaise with warehouses and internal departments to resolve order issues
- Manage complex customer accounts and handle escalations from overseas partners
- Schedule and amend orders on ERP, perform system testing, and process returns
- Assist with logistics and export control applications
- Perform analysis on order processing to identify and correct issues
Skills Required:
- Ability to work independently within a cross-functional team
- Experience using Customer Relationship Management (CRM) systems
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service abilities
If you're a team player with a keen eye for detail and a passion for operational excellence, we'd love to hear from you!
Customer Operations Associate - Oxford - £Competitive in Oxford employer: Bond Williams Limited
Contact Detail:
Bond Williams Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Associate - Oxford - £Competitive in Oxford
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Brush up on your problem-solving skills by preparing examples of how you've resolved complex issues in previous roles. This will demonstrate your ability to handle escalations effectively.
✨Tip Number 3
Research common challenges in order processing and logistics. Being able to discuss these challenges and potential solutions during your interview will show your proactive approach.
✨Tip Number 4
Practice your communication skills, especially in a cross-functional team context. Be prepared to share experiences where you've successfully collaborated with different departments to achieve a common goal.
We think you need these skills to ace Customer Operations Associate - Oxford - £Competitive in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to customer operations. Emphasise your problem-solving skills, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence. Mention specific examples of how you've improved processes or resolved customer issues in previous roles.
Highlight Teamwork Experience: Since the role requires working within a cross-functional team, include examples of successful collaborations in your application. This will demonstrate your ability to work well with others.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Bond Williams Limited
✨Show Your Proactivity
Demonstrate your proactive nature by sharing examples of how you've taken initiative in previous roles. Discuss specific situations where you identified a problem and took steps to resolve it, especially in customer operations.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss instances where your attention to detail made a significant impact. This could be in processing orders accurately or managing complex customer accounts.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of Customer Relationship Management systems. Be ready to talk about your experience with these tools and how they can enhance customer service and order processing.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare to discuss specific challenges you've encountered in past roles and how you successfully navigated them, particularly in a cross-functional team environment.
