Front of House Team Leader in City of London

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work to all forms of commercial litigation.

The role of the Front of House Team Leader (London) involves line management for our FOH team, ensuring the highest level of client care and customer service is provided to all clients, colleagues, and visitors. The Front of House Team Leader is responsible for overseeing daily tasks in reception, switchboard, and hospitality, including event support in liaison with the events team, to ensure a seamless service for clients in our London office.

The front of house team are the face of Hill Dickinson and offer outstanding events and impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness, and overall client service.

Key responsibilities:

• Promote a professional and pro-active image for the FOH team at all times through supporting and maintaining the core values of the firm.
• Build respect and effective relationships with our fee-earners to understand the work and proactively support with clients.
• Encourage an excellent customer service environment, ensuring that our processes reflect this.
• Ensure that all Hill Dickinson policies, procedures, and standards are correctly implemented, maintained, and exceeded where possible.
• Deliver training to team members and ensure that staff are given the skills needed to successfully carry out their role.
• Coach and develop your team, including probations, performance reviews, annual appraisals, mid-year reviews, setting objectives, and regular one-to-ones.
• Report any relevant information and issues to the front of house supervisor and designated facilities management team.
• Work closely with the events team to assist with client and internal events, making sure catering, registration desk, rooms, and times are booked and FOH team support is available on the day.
• Undertake other reasonable duties assigned by your manager or the client.
• Undertake any administrative duties which include but are not limited to invoicing, keeping accurate records of expenditure on all meetings and events, stationery orders, arranging payment of catering and other invoices, and maintenance of daily holiday lists.
• Rota Management.

What are we looking for:

• Excellent communication and telephony skills.
• Previous experience in a similar role.
• Ability to work well under pressure, with strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment.
• Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company culture.
• Management or supervisory experience.
• Well-practised organisational skills including the ability to prioritise.
• Proficient listening skills.
• A degree of IT literacy and familiarity with systems typically used in events and front of house environment.
• The ability to work as part of a team and under your own initiative.
• A calm and professional manner.
• Flexibility in approach and willingness to work outside of normal hours if business needs dictate.
• Experience of motivating and developing a team.
• A high attention to the finer details without losing focus on the bigger picture.
• Experience of staff appraisals/HR processes.
• Innovative and proactive approach.
• Previous experience in a busy law firm reception environment preferred, with responsibility for delivering on a variety of business projects/events.
• Ability to add creativity to support the concept for an event.
• Food hygiene and food allergen course.

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths. Hill Dickinson is an equal opportunities employer.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team should you require any adjustments to the application or interview process.

Values

Trust, Respect, Innovation, Collaboration.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.