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- Tasks: Supervise shop operations, serve customers, and motivate your team to deliver excellent service.
- Company: Join Greggs, a fun and family-oriented company that values its people and community.
- Benefits: Enjoy competitive pay, up to 50% discount, free hot drinks, and career progression opportunities.
- Why this job: Be part of a supportive culture that prioritises customer satisfaction and personal growth.
- Qualifications: Previous supervisory experience in a customer-focused retail environment is essential.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
Supervisors are the heart of our retail operations. Working closely with the Manager and the Shop Team, our Supervisors make sure our customers have a great visit every time they come into a Greggs shop. Our Supervisors are responsible for managing the shop when the Shop Manager isn’t around; as second in command, Supervisors really are our Shop Managers’ right-hand person.
We serve our customers across a number of different channels; in-shop, delivery, click & collect and drive thru. This means that our Supervisors get involved with lots of different tasks and activities. As well as some of the more practical tasks such as serving customers, food prep and keeping the shop clean; you’ll also keep your team engaged and motivated to deliver the fast and friendly service Greggs is famous for across all our customer channels.
We’re looking for our Supervisors to have had some team supervisory experience in a similar customer focused retail environment. You’ll be focused on delivering excellent standards and great products all whilst keeping an eye on your targets. Your honesty, hard work and leadership abilities will inspire your team to deliver great results and provide a consistently brilliant customer experience. You'll be available for the shifts advertised within the job advert.
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard-working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We’ll make sure you have the skills and knowledge you need to have a great career with us.
Join us as a Supervisor, and you’ll be part of a team that loves putting our customers first in all that we do. This means a passion for delivering fast and friendly service, pride in preparing our much-loved products and making sure the shop looks great!
We offer fantastic benefits that help make Greggs a great place to work:
- Competitive pay
- Colleague discount, up to 50% off our own-produced products
- Free hot drinks while on a shift break
- 4.2 week annual pro-rated, increasing with service
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing.
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.
- A company who cares about our communities; the environment and being a better business!
- Colleague Networks – internal groups where colleagues and their allies can share their own personal experiences, offer feedback on the way we do things at Greggs, and provide support to one another.
Shop Supervisor employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes Greggs special will help you align your approach during interviews and discussions, showing that you're a great fit for the team.
✨Tip Number 2
Highlight your previous supervisory experience in customer-focused environments. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss how you handle challenges in a fast-paced retail environment. Think of scenarios where you've successfully managed difficult situations or maintained high standards under pressure, as this is crucial for a Shop Supervisor.
✨Tip Number 4
Show your enthusiasm for the products and services Greggs offers. Being passionate about their food and customer service will resonate well with the hiring team and reflect your commitment to delivering an excellent customer experience.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and skills required for the Shop Supervisor position. Highlight your relevant experience in customer service and team supervision.
Tailor Your CV: Customise your CV to reflect your supervisory experience in a retail environment. Emphasise your leadership skills, ability to motivate a team, and commitment to delivering excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Supervisor, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated and engaged your team in previous roles. Highlight any specific situations where your leadership made a positive impact on customer service or team performance.
✨Understand the Customer Experience
Greggs places a strong emphasis on customer satisfaction. Familiarise yourself with their service ethos and be ready to discuss how you would ensure a great experience for customers across different channels. Think about how you can contribute to maintaining high standards in food preparation and shop cleanliness.
✨Be Ready to Discuss Targets
The role involves keeping an eye on targets, so be prepared to talk about your experience with meeting goals in a retail environment. Share specific examples of how you've achieved or exceeded targets in the past, and how you plan to do the same at Greggs.
✨Emphasise Teamwork and Culture Fit
Greggs values a supportive and family-like culture. During the interview, express your enthusiasm for working in a team and how you align with their values. Share experiences that showcase your ability to work collaboratively and support your colleagues, as this will resonate well with their company culture.
