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- Tasks: Provide advanced support for critical applications and manage incidents effectively.
- Company: Join Stevenage Borough Council, a community-focused local authority in Hertfordshire.
- Benefits: Enjoy perks like free parking, health discounts, and a supportive work culture.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Degree or equivalent experience with 5+ years in application support required.
- Other info: Be part of a collaborative team that values your contributions.
The predicted salary is between 42000 - 60000 £ per year.
Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint a Senior Application Support Analyst to join their dynamic ICT team. SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England.
Are you a tech-savvy professional looking to make a real impact in a dynamic local authority? This is your chance to play a crucial role in ensuring the reliability and efficiency of their IT infrastructure!
Why work for SBC?
- Innovative Environment: Be part of a forward-thinking team that embraces the latest technologies and best practices in IT.
- Career Development: They invest in their staff's growth through training and professional development opportunities.
- Supportive Culture: Join a collaborative and inclusive workplace where your contributions are valued.
Position Overview:
We are seeking a highly skilled and motivated Senior Application Support Analyst to join their dynamic ICT team. The ideal candidate will possess a strong understanding of the applications development life cycle, excellent problem-solving abilities, and the capability to work effectively under pressure. This role requires a blend of technical expertise, effective communication skills, and the ability to produce high-standard support documentation.
Key Responsibilities:
- Provide advanced support for business-critical applications, ensuring high availability and performance.
- Collaborate with business customers, software suppliers, and colleagues to resolve complex issues.
- Manage incidents, requests, and change controls through the Service Desk.
- Develop and maintain support documentation to a high standard.
- Work independently and as part of a team within the wider ICT department.
- Utilize a clear and logical approach to problem-solving in high-pressure situations.
- Handle difficult situations calmly and professionally.
Technical Skills:
- Key Databases: Microsoft SQL Server 20xx, SSMS
- Key Languages: DOS, PowerShell, SQL, T-SQL
- Key Tools: Windows 10 / Windows 11, Windows 20xx Server, Office 365 including Power BI and SharePoint, Microsoft IIS, FTP / SFTP
- Key Applications: Service Desk (handling of Incidents, Requests, and Change Controls)
Qualifications:
- Degree or equivalent level qualification or experience.
- ITIL Foundation or equivalent.
- Minimum of 5 years of experience in application support or a similar role.
At Stevenage Borough Council, they are dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:
- Pension: Local Government Pension Scheme
- Employee Assistance Programme
- Discounts on leisure activities, theatre, cinema and theme park tickets, and savings at High Street shops.
- Rail Season Tickets
- Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff.
- Ongoing personal career development
- Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, and much more…
Ready to Make a Difference?
If you're excited about leveraging your technical expertise to support their community, then please click apply now with your up-to-date CV!
Senior Application Support Engineer in Stevenage employer: Stevenage Borough Council
Contact Detail:
Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer in Stevenage
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft SQL Server and PowerShell. Being able to discuss your experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Research Stevenage Borough Council's recent projects or initiatives. Showing that you understand their goals and challenges can help you tailor your responses in interviews and highlight how your skills can contribute to their success.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents or resolved complex issues in previous roles. This will showcase your problem-solving abilities and your capacity to work under pressure, which are key aspects of the Senior Application Support Engineer position.
✨Tip Number 4
Network with current or former employees of Stevenage Borough Council on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
We think you need these skills to ace Senior Application Support Engineer in Stevenage
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Application Support Engineer position. Understand the key responsibilities and required technical skills, such as experience with Microsoft SQL Server and PowerShell.
Tailor Your CV: Customise your CV to highlight relevant experience in application support and any specific technologies mentioned in the job description. Emphasise your problem-solving abilities and experience working under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and community service. Mention how your skills align with the values of Stevenage Borough Council and your eagerness to contribute to their ICT team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stevenage Borough Council
✨Understand the Role
Make sure you have a solid grasp of the responsibilities and requirements of the Senior Application Support Engineer position. Familiarise yourself with the applications development life cycle and be ready to discuss how your experience aligns with their needs.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your ability to remain calm under pressure and your logical approach to problem-solving, as these are crucial for the role.
✨Familiarise with Key Technologies
Brush up on the key databases, languages, and tools mentioned in the job description, such as Microsoft SQL Server, PowerShell, and Office 365. Being able to discuss these technologies confidently will demonstrate your technical expertise.
✨Emphasise Team Collaboration
Since the role involves working closely with business customers and colleagues, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and supported others in achieving common goals.
