Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values teamwork and inclusivity.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a pension scheme.
- Why this job: Be part of a supportive culture while making customers happy every day.
- Qualifications: Previous supervisory experience in a customer-focused role is essential.
- Other info: Flexible shifts available; perfect for students looking to gain leadership experience.
About the role
Join us as a Supervisor and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on a break
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 6%
- Employee assistance app and confidential helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts across a wide range of your favourite brands and retailers
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Supervisor employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes them unique will help you align your approach during the interview, showcasing how you can contribute to their team spirit.
✨Tip Number 2
Prepare examples from your previous supervisory roles that highlight your leadership skills and customer service excellence. Be ready to discuss specific situations where you motivated your team or improved customer experiences.
✨Tip Number 3
Show enthusiasm for the products and services offered by Greggs. Being knowledgeable about their menu and expressing genuine interest can set you apart as a candidate who truly cares about the brand.
✨Tip Number 4
Demonstrate your flexibility and reliability. Since the role involves managing the shop in the absence of the manager, emphasising your ability to handle various situations and adapt to changing circumstances will be crucial.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Supervisor position. Highlight your relevant experience in customer service and team leadership.
Tailor Your CV: Customise your CV to reflect your supervisory experience and skills that align with the role. Emphasise any previous roles where you led a team or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership abilities. Mention specific examples from your past experiences that demonstrate how you can inspire and motivate a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand Customer Service Excellence
Since the role focuses on customer experience, make sure you can articulate what excellent customer service means to you. Think of specific instances where you went above and beyond for a customer and be ready to discuss them.
✨Familiarise Yourself with the Brand
Research Greggs and its products before the interview. Understanding their values, culture, and product offerings will show your genuine interest in the company and help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to common scenarios, such as dealing with an unhappy customer or managing a busy shift.
