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- Tasks: Communicate with residents during construction projects and handle their concerns effectively.
- Company: Join a respected Social Housing Contractor with over 80 years of experience in building maintenance.
- Benefits: Enjoy a competitive salary, company car, 21 days holiday, and various employee perks.
- Why this job: Make a real impact by supporting diverse communities and ensuring smooth project execution.
- Qualifications: Must have a full UK driving license and strong customer service skills.
- Other info: Work across vibrant North West London areas like Wembley, Harrow, and Camden.
Workman’s Recruitment is partnering with a highly regarded, long-established Social Housing Contractor with over 80 years of experience. Renowned for delivering top-quality building maintenance, refurbishment, and construction services to housing associations and councils.
In this role, you will ensure clear and effective communication with residents from diverse backgrounds during construction and maintenance projects.
Location: You will be responsible for covering various locations across North West London, including areas such as Wembley, Harrow, Islington, Brent, and Camden.
Key Responsibilities:
- Prepare correspondence regarding access, delays, changes, and resident concerns.
- Offer information, advice, and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Handle complaints and issues via email, phone, and home visits.
- Advise Project Managers of the likely effects of capital works on residents.
- Build strong relationships with residents to ensure smooth project execution.
- Arrange and attend meetings, presentations, and exhibitions for residents.
Requirements:
- Full UK Manual Driving License
- Strong face-to-face customer service experience
- Confident, calm, and adaptable communicator
- Excellent time management and organisational skills
- Ability to engage effectively with diverse communities
- Basic IT proficiency
Package & Benefits:
- £25,000 – £30,000 per annum
- Company Car + Fuel Card
- 21 days holiday, Bank Holidays, and your Birthday Off!
- Company pension, healthcare, and life insurance
- Work phone, iPad, uniform, PPE
- Employee discount portal & company events
Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Wembley and Harrow. Understanding the local communities and their unique needs will help you connect better with residents during your interactions.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and concerns. Practising active listening and empathy can make a significant difference when dealing with residents from diverse backgrounds.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to meet others in the field, which could provide valuable insights and connections that may help you in your role.
✨Tip Number 4
Prepare for potential scenarios you might face while working with residents. Think about how you would handle various situations, such as delays or access issues, to demonstrate your problem-solving skills during interviews.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Resident Liaison Officer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully engaged with diverse communities or handled complaints in previous roles.
Highlight Relevant Experience: In your CV, emphasise any relevant experience you have in social housing, construction, or customer service. Use bullet points to clearly outline your achievements and responsibilities in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Workmans Recruitment
✨Research the Company
Before your interview, take some time to learn about the social housing contractor and its values. Understanding their history and projects will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Prepare examples of how you've successfully communicated with diverse groups in the past, whether through face-to-face interactions or written correspondence. This will highlight your ability to engage with residents.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle complaints. Think of specific situations where you resolved issues or improved resident relations, and be ready to discuss these experiences in detail.
✨Demonstrate Your Organisational Skills
Time management and organisation are crucial in this role. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple projects or resident concerns simultaneously.
