Deputy Manager in Guildford

Responsible to: Store Manager

Contract hours: 36 hrs

Job Summary and Mission

To deputise in the Store Manager's absence, to effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all, MAKE PEOPLE SMILE! Through the product, the prices and the service.

Summary of Key Responsibilities

• Leadership

• Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
• Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding the store team accountable for delivering legendary customer service.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

• Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards.

• Providing functional expertise and executing functional responsibilities:

• Uses all operational tools to plan for and achieve operational excellence in the store.
• Ensures product & cash security at all times.
• Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.

• Providing team members with coaching, feedback, and developmental opportunities and building effective teams:

• Challenges and inspires team members to achieve business results.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognises and reinforces individual and team accomplishments.

Summary of Experience

• Progressively responsible retail experience
• Customer service experience in a retail environment

Required Knowledge, Skills and Abilities Core Competencies

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Good operational skills in a customer service environment
• Good problem solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information
• Puts the customer first
• Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience
• Works well with others
• Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive
• Leads courageously
• Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
• Develops continuously
• Continuously seek opportunities to improve self and others.
• Achieves results
• Understands what drives overall business success and is accountable to prioritise and deliver quality results.
• Demonstrates knowledge of core products and processes to get results.