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- Tasks: Communicate with residents during construction projects and handle their concerns effectively.
- Company: Join a respected Social Housing Contractor with over 80 years of experience in building maintenance.
- Benefits: Enjoy a competitive salary, company car, healthcare, and 21 days holiday plus your birthday off!
- Why this job: Be part of a team that makes a real difference in the community while developing your communication skills.
- Qualifications: Must have a full UK driving licence and strong customer service experience.
- Other info: Work Monday to Friday, 8 AM to 5 PM, covering beautiful locations across Sussex and Hampshire.
The predicted salary is between 21000 - 26000 £ per year.
Workmans Recruitment is partnering with a highly regarded, long-established Social Housing Contractor with over 80 years of experience. Renowned for delivering top-quality building maintenance, refurbishment, and construction services to housing associations and councils. In this role, you will ensure clear and effective communication with residents from diverse backgrounds during construction and maintenance projects.
Location: You will be responsible for covering various locations across Sussex and Hampshire, including areas such as Brighton, Eastbourne, Chichester, Worthing, and Portsmouth.
Key Responsibilities:- Prepare correspondence regarding access, delays, changes, and resident concerns.
- Offer information, advice, and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Handle complaints and issues via email, phone, and home visits.
- Advise Project Managers of the likely effects of capital works on residents.
- Build strong relationships with residents to ensure smooth project execution.
- Arrange and attend meetings, presentations, and exhibitions for residents.
- Full UK Manual Driving License
- Strong face-to-face customer service experience
- Confident, calm, and adaptable communicator
- Excellent time management and organisational skills
- Ability to engage effectively with diverse communities
- Basic IT proficiency
- £25,000 - £26,000 per annum
- Company Car + Fuel Card
- 21 days holiday, Bank Holidays, and your Birthday Off!
- Company pension, healthcare, and life insurance
- Work phone, iPad, uniform, PPE
- Employee discount portal & company events
- Monday - Friday
- 8:00 AM - 5:00 PM
- 40 hours per week
Resident Liaison Officer in Chichester, West Sussex employer: WORKMANS RECRUITMENT LIMITED
Contact Detail:
WORKMANS RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Chichester, West Sussex
✨Tip Number 1
Familiarise yourself with the local communities in Sussex and Hampshire. Understanding the demographics and specific needs of residents in areas like Chichester and Brighton will help you build rapport and communicate effectively during your role.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Resident Liaison Officer, you'll be handling complaints and concerns from residents. Being able to calmly and confidently address issues will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums related to housing and community services. This can provide valuable insights and connections that may benefit your application.
✨Tip Number 4
Demonstrate your adaptability in previous roles. Highlight experiences where you've successfully navigated changes or challenges, as this will show your potential employer that you're well-equipped to handle the dynamic nature of construction projects.
We think you need these skills to ace Resident Liaison Officer in Chichester, West Sussex
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Resident Liaison Officer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and communication skills. Mention specific examples of how you've successfully engaged with diverse communities in previous roles.
Highlight Relevant Experience: In your CV, emphasise any relevant experience in social housing, construction, or customer service. Use bullet points to clearly outline your achievements and responsibilities in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WORKMANS RECRUITMENT LIMITED
✨Research the Company
Before your interview, take some time to learn about the social housing contractor and its values. Understanding their history and projects will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Prepare examples of how you've successfully communicated with diverse groups in the past, whether through face-to-face interactions or written correspondence. This will highlight your ability to engage with residents.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle complaints. Think of specific situations where you resolved issues or improved resident satisfaction, as this will showcase your experience and adaptability in challenging situations.
✨Demonstrate Your Organisational Skills
Given the nature of the role, being organised is crucial. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple projects or resident concerns. This will reassure the interviewer of your capability to handle the responsibilities effectively.
