Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible scheduling, career development support, and volunteering days available.
The predicted salary is between 18803 - 23504 £ per year.
Where: Cardiff
Part Time: Permanent
Salary: From £12,535.47 up to £18,803.20
Hourly Rate: £12.05
Shift: Part Time - 20hrs, 25hrs and 30hrs available.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home Technical Team in Cardiff? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor in Cardiff employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with common broadband and tech-related issues. Understanding the basics of routers, internet connectivity, and troubleshooting can give you a significant edge during interviews and help you feel more confident when discussing your problem-solving skills.
✨Tip Number 2
Showcase your communication skills by practising how to explain technical concepts in simple terms. Since you'll be helping customers over the phone, being able to convey information clearly and patiently is crucial for success in this role.
✨Tip Number 3
Research EE's customer service philosophy and values. Understanding what they prioritise in customer interactions will allow you to align your answers and demonstrate that you're a good fit for their team culture during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the day-to-day responsibilities of a Customer Service Advisor, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and any transferable skills from previous roles or hobbies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work for EE and how your skills align with their values and the job requirements.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think of situations where you helped someone resolve an issue, whether in a work setting or even in your personal life.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to demonstrate your active listening skills during the interview.
✨Express Your Interest in Technology
Mention any hobbies or interests related to technology or gaming. This shows that you're not only capable but also genuinely interested in the field, which can make you a more appealing candidate for the Customer Service Advisor position.
✨Highlight Your Flexibility
The role offers flexible working hours, so emphasise your adaptability and willingness to work different shifts. Share examples of how you've successfully managed your time in previous roles or commitments, showing that you can balance work and personal life effectively.
