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- Tasks: Help people find housing and support, tackling homelessness head-on.
- Company: Join a leading local authority in Sheffield making a real difference.
- Benefits: Earn £15.12 per hour with full-time hours and city centre office perks.
- Why this job: Be part of a dynamic team that impacts lives and supports vulnerable communities.
- Qualifications: Understanding of housing needs and strong customer service skills required.
- Other info: Opportunity for travel to various sites and engaging with diverse clients.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Housing Solutions Officer to join a leading local authority in Sheffield. This role offers a fantastic opportunity to be part of a busy and exciting Housing Solutions service. The primary focus is on handling homeless applications, progressing cases within a statutory framework, and providing comprehensive housing advice and support to households experiencing homelessness.
Day-to-day of the role:
- Interview clients and undertake housing need and homelessness assessments face-to-face within statutory and policy frameworks.
- Provide advice, ongoing support, and maintain client contact.
- Offer information on all available housing, support, and other related services.
- Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support, equipment and adaptations, city-wide alarms).
- Produce and present reports, including making recommendations on any aspect of the Housing Solutions Service.
- Manage casework effectively and make appropriate decisions to prevent homelessness, hospital admissions, and delayed discharges from supported and institutional accommodation and care.
Required Skills & Qualifications:
- Good understanding of the housing needs of vulnerable people.
- Knowledge of housing legislation and other laws relevant to housing advice and homelessness; experience in homelessness assessments or advice work is desirable.
- Ability to meet deadlines and manage a busy workload.
- Experience in creating and maintaining positive working relationships with staff from various agencies.
- Strong customer service experience, including dealing with difficult customers.
- Ability to work both independently and as part of a team.
Benefits:
- Competitive hourly rate of £15.48 PAYE
- Full-time hours, Monday to Friday, 37 hours per week between 9am-5.30pm.
- Office-based role in the city centre with some travel to other sites.
To apply for this Housing Solutions Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Housing Officer / Housing Solutions Officer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / Housing Solutions Officer
✨Tip Number 1
Familiarise yourself with the local housing legislation and policies in Sheffield. Understanding the specific laws and frameworks that govern housing solutions will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in housing services or related fields. Attend local community events or workshops to connect with others in the industry, as they may provide valuable insights or even referrals for the position.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to homelessness assessments and client interactions. Think about how you would handle difficult situations and be ready to share examples from your past experiences.
✨Tip Number 4
Showcase your customer service skills by highlighting any relevant experiences where you've successfully managed challenging clients. This will illustrate your ability to maintain positive relationships and provide effective support in a high-pressure environment.
We think you need these skills to ace Housing Officer / Housing Solutions Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Solutions Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling homeless applications and providing housing advice.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your understanding of housing legislation, customer service experience, and any previous work with vulnerable populations.
Craft a Compelling Cover Letter: Write a cover letter that clearly explains why you are interested in the role and how your background makes you a suitable candidate. Use specific examples from your past experiences to demonstrate your ability to manage casework and support clients effectively.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Reed
✨Know Your Housing Legislation
Familiarise yourself with the relevant housing legislation and policies before the interview. Being able to discuss specific laws and how they apply to homelessness assessments will demonstrate your expertise and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully dealt with difficult customers in the past. Highlighting your strong customer service experience will reassure the interviewers that you can handle challenging situations with empathy and professionalism.
✨Demonstrate Your Case Management Experience
Be ready to discuss your experience in managing casework effectively. Share specific instances where you've made decisions to prevent homelessness or provided support to vulnerable individuals, showcasing your ability to work within a statutory framework.
✨Ask Insightful Questions
Prepare thoughtful questions about the Housing Solutions service and its challenges. This shows your genuine interest in the role and helps you understand how you can contribute to the team and the community.
