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- Tasks: Welcome visitors, assist with shopping, and maintain shop presentation.
- Company: Join the National Trust, a charity dedicated to preserving historic places.
- Benefits: Enjoy flexible hours, free entry to sites, and discounts on gym memberships.
- Why this job: Be part of a friendly team in a beautiful setting while making a positive impact.
- Qualifications: Looking for team players who are organised, adaptable, and eager to learn.
- Other info: Complete an online assessment instead of a CV to apply.
We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Kedleston to answer their questions and help them make the most of their day.
Salary: £12.25 per hour
Contract: Permanent
Hours: We’re offering 4 hours a week across all days including Bank Holidays, Saturday and Sunday.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here: We are a team of 6 who all work part time covering all days including Bank holidays, Saturdays and Sundays. We work on a rota and some lone working is required so self-motivation is essential. You’ll be part of a busy and friendly team based at Kedleston. Kedleston is a beautiful place to work and we support the many programming activities on site with pop-up shops including theatre nights and cinema events. The hall is decorated for Diwali as well as Christmas and the shop is very busy during this time.
What you’ll be doing: As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
Who we’re looking for: We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package: The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Retail Team Member employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Member
✨Tip Number 1
Familiarise yourself with the National Trust and its mission. Understanding their values and how they operate will help you connect with the team during your online assessment and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Prepare for the online assessment by reflecting on your customer service experiences. Think of specific examples where you've provided excellent service or worked well in a team, as these will likely be relevant to the questions you'll face.
✨Tip Number 3
Showcase your adaptability and self-motivation during the assessment. Since the role requires lone working, emphasise any past experiences where you've successfully managed tasks independently or adapted to changing situations.
✨Tip Number 4
Engage with the community around Kedleston, if possible. Understanding local events or visitor interests can give you an edge in demonstrating your commitment to enhancing the visitor experience during your assessment.
We think you need these skills to ace Retail Team Member
Some tips for your application 🫡
Understand the Role: Before starting your application, make sure you fully understand the responsibilities and requirements of a Retail Team Member at the National Trust. Familiarise yourself with the job description and the skills they are looking for.
Complete the Online Assessment: Since this role requires you to complete an online assessment instead of submitting a CV, take your time to prepare for it. Read through the instructions carefully and ensure you answer all questions thoughtfully to showcase your strengths.
Showcase Your Customer Service Skills: In your responses during the assessment, highlight your experience in customer service. Provide examples of how you've successfully assisted customers in the past and how you maintain high standards of service.
Demonstrate Teamwork and Initiative: The role requires both teamwork and the ability to work independently. Make sure to mention any relevant experiences where you have successfully collaborated with others or taken initiative in previous roles.
How to prepare for a job interview at National Trust
✨Show Your Customer Service Skills
As a Retail Team Member, you'll be interacting with visitors regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle questions and resolve issues effectively.
✨Demonstrate Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Discuss experiences where you've successfully collaborated with others, as well as times when you've taken the initiative to solve problems or improve processes on your own.
✨Express Your Passion for the National Trust
Familiarise yourself with the National Trust's mission and values. During the interview, express your enthusiasm for their work and how you can contribute to their goals. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for the Online Assessment
Since the application process includes an online assessment, take time to prepare for it. Understand what types of questions may be asked and practice similar assessments if possible. This will help you feel more confident and perform better.
