At a Glance
- Tasks: Assist customers, keep shelves stocked, and ensure speedy service in a dynamic environment.
- Company: Join Booker, the UK's leading food and drink wholesaler serving independent retailers and small businesses.
- Benefits: Enjoy discounts at Tesco, health checks, and a great holiday package.
- Why this job: Be part of a diverse team that values customer service and offers career growth opportunities.
- Qualifications: Must be 17 or older with a can-do attitude and passion for customer service.
- Other info: Flexible working hours with a 5/7 day operation.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team, you will be working in a dynamic, fast-paced environment where no two days are the same.
We are a 5/7 day operation (check our website for specific opening times). We only recruit individuals who are aged 17 and over.
Role ResponsibilityCustomers are at the heart of everything we do. Our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills, and wish them a fond farewell. Alternatively, our customers may need a delivery, and we are accurately picking what they need.
You will need- A can-do attitude
- A passion for customer service
- Be willing to go the extra mile
- Always be there, on time and properly presented
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
Be part of something special. Join our team at Booker. Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
Branch Assistant employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's in a phone call or an informal chat, let your passion shine through. This role is all about going the extra mile for customers, so demonstrating that attitude early on can really set you apart.
✨Tip Number 2
Familiarise yourself with our operations and values by visiting our website. Understanding what we stand for and how we serve our customers will help you align your responses during interviews and discussions, showcasing that you're a great fit for our team.
✨Tip Number 3
Be prepared to discuss examples of when you've gone above and beyond in previous roles. We love to hear about real-life experiences that demonstrate your can-do attitude and commitment to excellent service, as these are key qualities we're looking for in a Branch Assistant.
✨Tip Number 4
Dress appropriately and present yourself well for any meetings or interviews. First impressions matter, especially in a customer-facing role like this one. Showing that you take pride in your appearance reflects your professionalism and readiness to represent us.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: In your application, emphasise your passion for customer service. Provide specific examples of how you've gone the extra mile for customers in previous roles or experiences.
Show Your Can-Do Attitude: Make sure to convey your positive attitude and willingness to tackle challenges. Use phrases that demonstrate your proactive approach and readiness to contribute to a team environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Branch Assistant role. Focus on relevant work experience, particularly in fast-paced environments, and ensure your presentation is professional.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you want to work at Booker and how your values align with their commitment to excellent customer service. Be sure to mention your availability and flexibility regarding working hours.
How to prepare for a job interview at Booker Group
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Share examples of how you've tackled challenges in the past and how you approach tasks with enthusiasm. This will demonstrate that you're ready to go the extra mile for customers.
✨Emphasise Customer Service Experience
Since this role is all about delivering excellent customer service, be prepared to discuss your previous experiences. Highlight specific instances where you provided outstanding service or resolved customer issues effectively.
✨Dress Appropriately
First impressions matter! Ensure you are well-presented and dressed appropriately for the interview. This shows that you respect the opportunity and understand the importance of professionalism in a customer-facing role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This not only shows your interest but also gives you a chance to learn more about the team dynamics and expectations, which can help you assess if it's the right fit for you.