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- Tasks: Lead a dynamic team, ensuring smooth transport operations and exceptional customer service.
- Company: Join Goldstar, an award-winning transport and warehousing company focused on customer satisfaction.
- Benefits: Enjoy 28 days annual leave, free parking, workplace pension, and mental health support.
- Why this job: Be part of a growing company with a strong team spirit and opportunities for personal development.
- Qualifications: Experience in management, logistics knowledge, and excellent communication skills are essential.
- Other info: Full-time role based at Manchester Airport, Monday to Friday, with a vibrant work culture.
The predicted salary is between 36000 - 60000 £ per year.
Goldstar is a rapidly expanding Transport & Warehousing company dedicated to providing a fantastic customer experience. Winners of 'Haulier of the Year 2023' awarded by Motor Transport. As a growing and progressive company, we are looking to continue building the best team to be the face of our brand.
The Operations Manager accomplishes department objectives and day-to-day tasks by supervising staff, organizing and monitoring work processes.
Location: M90 5UX, Manchester Airport
Shift Pattern: Mon - Fri, 50 hours per week
Hours: 08.00 - 18:00 (may slightly vary)
Main Duties:
- Ensure that the team have planned and managed all vehicles operating from effectively and profitably.
- Day-to-day supervision of the drivers and the office team.
- Be prepared to step in and cover resourcing issues/gaps as and when required.
- Ensure the team are updating and progressing accordingly.
- Ensure that the jobs allocated to drivers are done so meeting the requirements of the Working Time Directive/driver hours regulation.
- Be one of the main points of contact for staff during the shift.
- Ensure that all jobs are priced and closed off & invoiced when completed.
- Liaise with Drivers and Customers in relation to delays and possible issues.
- Update any relevant spreadsheets to reflect the service standards for our customers.
- Answer telephone calls and deal with requests being made from internal and external customers.
- Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
- Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- Oversee all areas ensuring daily tasks are complete.
A high level of Customer Care and a strong administrative background is required.
Skills and Attributes:
- Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload.
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Implementing new procedures and at times writing them.
- Positive attitude.
- Great people skills and management skills, with the ability to influence others.
- The ability to multi-task and to task manage and prioritise workloads to reflect the requirements of the day.
How We Help You Thrive:
- 28 days annual leave
- Free onsite parking
- Workplace Pension
- EAP for employees at work
- Employee committee meeting
- Mental health and wellbeing
- Sage Benefits
- Learning and development
Job Types: Full-time, Permanent
Contact Detail:
Goldstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Transport)
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the regulations around drivers' hours and the Working Time Directive. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you fostered team spirit or resolved conflicts.
✨Tip Number 3
Network within the transport and warehousing sector. Attend industry events or join relevant online forums to connect with professionals who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 4
Prepare to discuss how you would implement new procedures effectively. Think about past experiences where you introduced changes that improved efficiency or customer satisfaction, as this aligns with the company's focus on a fantastic customer experience.
We think you need these skills to ace Operations Manager (Transport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in transport and logistics. Emphasise your leadership skills and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Goldstar's values and how your background fits their needs. Mention your experience with managing teams, customer care, and any knowledge of driver regulations.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description such as communication, organisational skills, and IT proficiency. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at Goldstar
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, highlighting your ability to foster cooperation and team spirit.
✨Know the Logistics Industry
Familiarise yourself with current trends and challenges in the logistics sector. Being able to discuss these topics will show your passion for the industry and your readiness to tackle its complexities.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with both internal teams and external customers, especially in resolving issues or delays.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've successfully managed unexpected challenges, such as resourcing gaps or customer complaints. This will illustrate your ability to think on your feet and maintain service standards.
