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- Tasks: Handle shipping queries and documentation via phone and email.
- Company: Join a leading logistics provider with over 30 years of experience.
- Benefits: Enjoy private healthcare, bonuses, and a company pension.
- Why this job: Be part of a dedicated team in a growing global company.
- Qualifications: Previous experience in Freight Forwarding and customer service required.
- Other info: Stable hours and a supportive work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Documentations Controller with Freight Forwarding experience looking to join a stable company whilst working set hours and receiving great benefits like private healthcare, bonuses and a company pension?
Do you want to be part of one of the UK's leading logistics providers, with over 30 years of expertise and a highly dedicated team, where many employees have been with the company for over 15 years? This is an exciting opportunity to join an industry-leading company that is paving the way in logistics. Recently acquired by a global group specialising in international freight forwarding, they have significantly expanded their global reach, driving continued growth and success.
In this role, you will be customer-facing, handling a variety of shipping and logistics queries and documentation both over the phone and via email. You will engage directly with customers and clients, ensuring smooth communication and efficient processing of their requests.
The ideal Documentation Clerk will have experience in the Freight Forwarding industry and be comfortable interacting with clients over the phone and through email, providing exceptional service and support.
- Dealing with customers and clients by phone and email
- Preparing documentation
- Operating in Freight Forwarding
The person:
- Previous experience in a similar role
- Shipping and logistics experience
If you are interested in this fantastic role, please apply today!
Documentations Controller employer: Spring Resourcing Solutions Ltd
Contact Detail:
Spring Resourcing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentations Controller
✨Tip Number 1
Familiarise yourself with the specific freight forwarding processes and terminology. This will not only help you in interviews but also demonstrate your genuine interest in the role and industry.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare for customer interaction scenarios by practising common queries and responses. Being able to showcase your communication skills and problem-solving abilities during the interview can set you apart.
✨Tip Number 4
Research the company’s recent developments and their position in the logistics market. Showing that you are informed about their growth and success can impress the hiring team and highlight your enthusiasm for joining them.
We think you need these skills to ace Documentations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Freight Forwarding industry. Emphasise any relevant roles where you handled shipping and logistics documentation, as well as your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics sector and your understanding of the role. Mention specific experiences that demonstrate your ability to handle customer queries effectively and your familiarity with documentation processes.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as communication, attention to detail, and problem-solving. These are crucial for a Documentations Controller who will be interacting with clients regularly.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail—an essential quality for the position.
How to prepare for a job interview at Spring Resourcing Solutions Ltd
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding and logistics. Understand key terms and processes, as this will help you answer questions confidently and demonstrate your expertise in the field.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct communication with clients, think about potential scenarios you might face. Prepare examples of how you've handled customer queries or resolved issues in the past to showcase your problem-solving skills.
✨Showcase Your Documentation Skills
Be ready to discuss your experience with documentation preparation and management. Highlight any specific software or tools you’ve used, and be prepared to explain how you ensure accuracy and compliance in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their growth plans or how they support employee development, which can also give you insight into their company culture.
