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- Tasks: Manage tenancy agreements and provide excellent customer service to residents.
- Company: Rocasa Consulting is dedicated to improving housing services in Hertfordshire and Central Bedfordshire.
- Benefits: Earn £210 per day with mileage paid from home; enjoy a flexible work schedule.
- Why this job: Join a team focused on resident satisfaction and community impact while developing your skills.
- Qualifications: Experience in housing management, good IT skills, and a valid driving licence are essential.
- Other info: Must reside in the patch area of Hertfordshire or Central Bedfordshire.
The predicted salary is between 42000 - 63000 £ per year.
Rocasa Consulting are looking to recruit an experienced Housing Officer to cover a large patch of properties in Hertfordshire and Central Bedfordshire, consisting of 750 properties.
You must have a driving licence and access to a car, with all mileage paid from your home address. The position pays £210 per day.
Working hours are 9am - 5.30pm, 37 hours per week, Monday to Friday.
- Manage handover of all tenancy management excluding income, ASB, and compliance.
- Provide a local presence on patch.
- Good communication and general tenancy/housing management experience.
- Good IT skills, able to pick up systems easily.
- Excellent customer service and letter writing skills.
- Report household repairs and any communal block repairs or health and safety concerns.
- Deliver a tenancy management service tailored to the needs of our customers, including sign-ups of new tenancies and enabling amendments to existing tenancy agreements.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are at the heart of what we do and that the service we provide is excellent.
- Conduct home visits and tenancy reviews within a customer's first year of being a tenant and beyond.
- Refer concerns of safeguarding to the relevant agencies.
- Work alongside statutory agencies to encourage tenancy sustainment.
- Must live in the patch, specifically in the Hertfordshire and Central Bedfordshire area.
Housing Officer employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing needs and challenges in Hertfordshire and Central Bedfordshire. Understanding local issues will help you demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Brush up on your IT skills, especially any specific systems used in housing management. Being able to quickly adapt to new software will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed tenant relationships in the past. Highlighting your customer service skills and ability to handle tenancy issues will show that you're the right fit for the role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Highlight key skills such as communication, IT proficiency, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in tenancy management and housing services. Include specific examples of how you've successfully managed properties or improved resident satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for this role. Mention your local knowledge of Hertfordshire and Central Bedfordshire, and how your skills align with the company's goals of excellent service delivery.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Housing Officer.
How to prepare for a job interview at Rocasa Consulting
✨Know Your Patch
Familiarise yourself with the Hertfordshire and Central Bedfordshire areas. Understand the local housing market, community issues, and any recent developments that may affect tenants. This knowledge will demonstrate your commitment and ability to manage the properties effectively.
✨Showcase Your Communication Skills
As a Housing Officer, excellent communication is key. Prepare examples of how you've successfully managed tenant relationships or resolved conflicts in the past. Be ready to discuss your approach to customer service and how you ensure tenant satisfaction.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with housing management systems or any relevant software. You might even want to mention specific tools you've used and how they helped improve your efficiency.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to address repairs or health and safety concerns. Be ready to explain your thought process and the steps you took to resolve these issues, showcasing your proactive approach to tenancy management.
