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- Tasks: Lead sales and customer service teams to enhance operations and drive revenue growth.
- Company: Join a dynamic company focused on delivering exceptional customer experiences in the arts and hospitality sector.
- Benefits: Enjoy remote work options, free show tickets, birthday leave, and team-building events.
- Why this job: Be a visionary leader shaping the future of customer interactions with AI-driven solutions.
- Qualifications: Strong leadership, analytical skills, and experience in sales and customer engagement are essential.
- Other info: This role offers a competitive salary and a vibrant work culture.
The predicted salary is between 39000 - 46000 £ per year.
We are seeking a dynamic and strategic Head of Sales & Ticketing to drive revenue growth and ensure an exceptional customer experience. This is not a traditional call centre management role—we need a visionary leader who can scale complex customer service operations while developing long-term strategies that will shape our future.
In this role, you will oversee seamless customer interactions and lead sales and service team members to exceed business goals. Your leadership will be critical to optimising operations, leading on AI-driven solutions, and delivering a 10/10 experience to every customer, every time.
Key Responsibilities- Customer Experience & Operations
- Lead and drive efficiency in customer operations, ensuring exceptional service across multiple channels.
- Develop and implement AI and automation solutions to enhance customer support, optimise ticket-routing, and integrate customer service tools (chatbots, self-service options, CRM systems).
- Monitor key operational metrics to drive continuous improvement.
- Align customer feedback with business decisions by collaborating with executive leadership, product management, and marketing teams.
- Sales & Revenue Growth
- Develop and execute strategic sales initiatives to drive revenue and maximise customer conversions.
- Implement data-driven pricing, lead on capacity management, discounting, and upselling strategies to optimise profitability.
- Build partnerships and explore new market opportunities to expand business growth.
- Maximise preorders and reduce no-shows via reservations.
- Leadership & Team Development
- Train and lead a high-performing sales and customer service team, fostering a culture of excellence and adaptability.
- Implement best practices for customer interactions across phone, email, and social media platforms.
- Develop training programs, Standard Operating Procedures (SOPs), and career growth plans for team members.
- Promote a collaborative environment between sales, marketing, and customer support teams to optimise the overall customer journey.
- Financial & Performance Management
- Manage and optimise budgets for customer operations and sales, balancing cost efficiency with service quality.
- Analyse performance metrics, generate reports, and refine strategies to meet and exceed business objectives.
- Ensure compliance with regulatory requirements and industry best practices across all customer and sales operations.
- Exceptional leadership and communication skills, with the ability to influence and collaborate across levels and departments.
- Strong analytical, CRM, and spreadsheet skills.
- Experience with online ticketing platforms (LineUp preferred).
- Experience with AI, automation, CRM systems, and analytics-driven customer engagement.
- Strong track record in sales leadership, revenue growth, and working to KPIs and conversion targets.
- Strong financial acumen with experience managing budgets and operational costs.
- Excellent written communication and customer engagement.
- Passion for arts, hospitality, and immersive customer experiences.
Salary: £45,000 - £52,500 (DOE)
Hours: 45 per week
Holidays: 30 days (incl. public holidays)
Benefits: Free tickets to TLE shows (subject to availability), Staff discount on drinks, Birthday leave, Social events & team-building, Remote work (2 days per week)
Head of Sales and Ticketing employer: The Lost Estate
Contact Detail:
The Lost Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales and Ticketing
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within customer service. Being able to discuss how these technologies can enhance customer interactions will show us that you're forward-thinking and ready to lead our operations.
✨Tip Number 2
Network with professionals in the ticketing and sales industry. Attend relevant events or webinars to connect with potential colleagues and gain insights into best practices, which can help you stand out during discussions with us.
✨Tip Number 3
Prepare to showcase your experience with online ticketing platforms, especially LineUp. Having specific examples of how you've successfully used such systems in previous roles will demonstrate your expertise and readiness for this position.
✨Tip Number 4
Think about how you can foster a culture of excellence and adaptability within a team. Be ready to share your strategies for training and developing high-performing teams, as this is crucial for us in achieving our business goals.
We think you need these skills to ace Head of Sales and Ticketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales leadership, customer service operations, and any specific achievements related to revenue growth. Use metrics to demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and hospitality sectors. Discuss how your vision aligns with the company's goals and how you plan to enhance customer experiences through innovative strategies.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in the past. Highlight your ability to foster a culture of excellence and adaptability, as well as your experience in training and developing team members.
Demonstrate Analytical Acumen: Include specific instances where you've used data-driven insights to inform decision-making. Mention your familiarity with CRM systems and any experience with AI or automation solutions that improved customer engagement.
How to prepare for a job interview at The Lost Estate
✨Showcase Your Visionary Leadership
As a Head of Sales and Ticketing, it's crucial to demonstrate your ability to lead strategically. Prepare examples of how you've successfully scaled operations or implemented innovative solutions in previous roles. Highlight your experience in driving revenue growth and enhancing customer experiences.
✨Emphasise Your Analytical Skills
This role requires strong analytical skills, so be ready to discuss how you've used data to inform decisions. Bring specific examples of how you've monitored key metrics and adjusted strategies accordingly to improve performance and customer satisfaction.
✨Demonstrate Your Knowledge of AI and Automation
Since the position involves implementing AI-driven solutions, be prepared to talk about your experience with automation tools and CRM systems. Discuss any successful projects where you integrated technology to enhance customer support and streamline operations.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so think of instances where you've worked across departments to achieve business goals. Be ready to share how you fostered teamwork between sales, marketing, and customer support to optimise the customer journey.
