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For Companies At a Glance
- Tasks: Coordinate projects, manage customer communications, and ensure deadlines are met.
- Company: Join TransPerfect Legal Solutions, a leader in legal tech and eDiscovery services.
- Benefits: Enjoy a supportive team environment with comprehensive training and growth opportunities.
- Why this job: Experience diverse challenges daily while developing valuable skills in a dynamic setting.
- Qualifications: Strong organisational and communication skills; Bachelor's degree or equivalent experience required.
- Other info: Ideal for those looking to grow into project management roles.
The predicted salary is between 28800 - 43200 ÂŁ per year.
TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.
The Project Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:
- Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
- Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
- Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
- Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team in person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
- Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!
What we’re looking for:
- Must haves:
- Excellent organizational + communication skills to handle high volumes of emails in a timely manner
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Bachelor’s Degree from a 4-year college or university or equivalent work experience
- Comfortable navigating basic MS Office applications (Excel, Word, PPT)
- Comfortable with learning new technology platforms
- Available to work overtime, including evenings and weekends as needed
- Ability to work well under pressure and meet tight deadlines
- Must be a high-level problem solver and have high multi-tasking skills
- Business Administration, Computer Science, Mathematics majors
- Data analysis experience
- JD/Law Degree or experience in the legal field
- Knowledge of SQL and/or Visual Basic
Contact Detail:
TransPerfect Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eDiscovery Project Coordinator
✨Tip Number 1
Familiarise yourself with the eDiscovery process and the specific tools used in the industry. Understanding the basics of data analytics workflows and legal specifications will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it comes from fast-paced environments like restaurants or retail. Be ready to share specific examples of how you've successfully managed customer expectations and resolved conflicts.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock project plan or timeline. This will show your potential employers that you can manage tasks effectively and meet tight deadlines, which is crucial for the role.
✨Tip Number 4
Network with professionals in the legal tech field. Attend relevant webinars or local meetups to connect with others who work in eDiscovery. This can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace eDiscovery Project Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an eDiscovery Project Coordinator. Familiarise yourself with the key skills required, such as communication, task management, and teamwork.
Tailor Your CV: Highlight your organisational and communication skills in your CV. If you have experience in customer service or teamwork, especially in retail or restaurant settings, make sure to emphasise that.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and willingness to learn. Mention specific examples from your past experiences that demonstrate your capacity to handle high-pressure situations and meet tight deadlines.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at TransPerfect Legal
✨Showcase Your Communication Skills
As a Project Coordinator, communication is key. Be prepared to discuss how you've effectively managed customer communications in the past, especially in high-pressure situations. Use specific examples to demonstrate your ability to resolve conflicts creatively.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple tasks and deadlines. Consider sharing a time when you successfully juggled various responsibilities while ensuring that customer expectations were exceeded.
✨Emphasise Teamwork Experience
Since teamwork is crucial for this role, be ready to talk about your experiences working in teams. Whether from previous jobs or group projects during your studies, illustrate how you contributed to team success and supported your colleagues.
✨Be Open to Learning
The role involves learning on the job, so express your enthusiasm for continuous learning. Discuss any experiences where you had to quickly adapt to new technologies or processes, and how you approached those challenges with a positive attitude.
