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- Tasks: Join our Housing Specialist Team to tackle complex housing queries and make a real impact.
- Company: Be part of a supportive team dedicated to improving lives in the community.
- Benefits: Enjoy flexible working, 25+ days holiday, and a yearly benefits pot of £450.
- Why this job: This role offers a chance to solve problems and work collaboratively while making a difference.
- Qualifications: Previous housing management experience and strong problem-solving skills are essential.
- Other info: This is a hybrid role with a competitive salary of £32,000 - £35,000.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
Looking for a unique way to use your Housing Officer skills?
We are looking for a new colleague to join our Housing Specialist Team in Newbury, triaging our often complex housing queries.
As the first person in the Housing team to respond to our customers' needs you have the potential to resolve issues quickly and efficiently before they escalate.
You'll have the opportunity to really get under the surface and investigate thoroughly.
You'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
• It's essential that you have previous experience of delivering a range of housing management related services including safeguarding, anti-social behaviour and tenancy breaches• The ability to work well in a team environment • To be happy with a desk based role where you'll be talking to our Customers by phone, email and our digital channels• The ability to problem solve and recognise when there's a risk• Experience of working collaboratively with both internal and external stakeholders• The ability to use multiple computer systems
What you need to know:
This is a hybrid role where you'll work from the comfort of your own home or our new office in Greenham.
The role is permanent, and you'll be working full time.
The starting salary is £32,000 – £35,000 depending on your experience.
A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
• £450 yearly flexible benefit pot to use against benefits of your choice• Flexible working• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)• A chance to buy or sell holiday as part of our flexible benefits package• A generous pension scheme matching up to 12%• Life cover as soon as you join us• You will be a part of our Recognition scheme where you can be gifted retail vouchers• A range of wellbeing discounts including Gym Memberships• A wide selection of other benefits available
If you are a housing professional looking for a demanding and interesting new role we would like to hear from you.
Housing Officer - Customer Services Team employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Customer Services Team
✨Tip Number 1
Familiarize yourself with the specific housing management services mentioned in the job description, such as safeguarding and anti-social behaviour. This will help you demonstrate your expertise during the interview.
✨Tip Number 2
Prepare examples of how you've successfully resolved complex housing queries in the past. Being able to share these experiences will show your problem-solving skills and ability to handle challenging situations.
✨Tip Number 3
Highlight your experience working collaboratively with both internal and external stakeholders. This is crucial for the role, so be ready to discuss how you've built effective relationships in previous positions.
✨Tip Number 4
Since this is a hybrid role, emphasize your adaptability to work from home and your proficiency with various computer systems. Mention any relevant tools or software you've used to manage housing queries effectively.
We think you need these skills to ace Housing Officer - Customer Services Team
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in delivering housing management services, particularly in areas like safeguarding, anti-social behaviour, and tenancy breaches. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: In your application, illustrate your ability to problem-solve and recognize risks. Provide examples of situations where you successfully resolved complex issues for customers.
Emphasize Team Collaboration: Since the role requires working collaboratively with internal and external stakeholders, mention any relevant experiences where you worked effectively in a team environment. Highlight your communication skills, especially in digital channels.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and demonstrates that you understand the role's requirements.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in delivering housing management services. Be prepared to discuss specific examples of how you've handled safeguarding, anti-social behavior, and tenancy breaches.
✨Demonstrate Team Collaboration
Since this role requires working well in a team environment, share instances where you successfully collaborated with colleagues or external stakeholders to resolve complex housing queries.
✨Emphasize Problem-Solving Skills
Prepare to discuss your problem-solving abilities. Think of situations where you identified risks and took proactive steps to address them before they escalated.
✨Familiarize Yourself with Digital Communication
As the role involves communicating with customers via phone, email, and digital channels, be ready to talk about your comfort level with these platforms and any relevant experiences you've had in similar settings.
