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- Tasks: Be the first point of contact for guests, handling reservations and inquiries with a friendly touch.
- Company: Join Imperial London Hotels, a family-owned group with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career development opportunities.
- Why this job: Become part of a vibrant team in a historic hotel group that values your growth and well-being.
- Qualifications: Previous experience in reservations or call centers; Opera knowledge is a plus.
- Other info: Flexible working hours with a supportive environment focused on employee recognition.
The predicted salary is between 20700 - 29800 £ per year.
Reservations Agent – London At Firmdale Hotels, we pride ourselves on our collection of unique, award-winning hotels located in the heart of London and New York. Our hotels are known for their vibrant, stylish interiors and exceptional service. We believe in creating an unforgettable experience for our guests, making every stay special through personalised service and attention to detail. We have an exciting opportunity for a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations. Responsibilities: Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism Collaborate with the front office team to manage reservations efficiently and accurately. Demonstrate excellent attention to detail when handling guest information and special requests. Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents. Maintain impeccable presentation and a warm, welcoming demeanour at all times. Foster strong relationships with guests and team members through effective communication and interpersonal skills. What you Need: A team player with a keen willingness to collaborate and contribute to the success of the team. A customer-focused individual who is passionate about delivering exceptional service. An engaging communicator with warmth and impeccable presentation skills. A detail-oriented professional who strives for excellence in every task. Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction. What We Offer: Competitive hourly rate of 13.67 plus service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year – Helle Jensen – Cateys 2024 Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024 Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024 Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel – Travel & Leisure \’IT List\’ best hotels in the world Whitby Hotel, Crosby Street and Warren Street – Michelin keys The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen – Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent - London employer: Covent Garden Hotel
Contact Detail:
Covent Garden Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - London
✨Tip Number 1
Familiarize yourself with the Opera system, as it's a key requirement for this role. If you have access to any online tutorials or training resources, make sure to go through them to boost your confidence and proficiency.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for guests, being able to build rapport quickly over the phone is crucial. Consider role-playing scenarios with friends or family to enhance your conversational skills.
✨Tip Number 3
Research Imperial London Hotels and their unique offerings. Understanding the hotels' facilities, services, and current promotions will help you provide better service and demonstrate your genuine interest during the interview.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved customer complaints or booking issues, as this will showcase your capability to handle challenges in a calm and professional manner.
We think you need these skills to ace Reservations Agent - London
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in a reception, reservations, or call center environment. Mention specific tasks you handled that relate to the role of a Reservations Agent.
Showcase Your Communication Skills: Since the role requires building rapport with guests over the phone, highlight your strong spoken and written English skills. Provide examples of how you've effectively communicated with customers in past roles.
Demonstrate Problem-Solving Abilities: Include examples of how you've successfully resolved customer complaints or disputes in a calm and professional manner. This will show your ability to handle challenging situations.
Express Your Interest in Customer Service: Convey your genuine interest in providing excellent service to customers. Share any relevant experiences that illustrate your commitment to customer satisfaction.
How to prepare for a job interview at Covent Garden Hotel
✨Show Your Customer Service Skills
As a Reservations Agent, you'll be the first point of contact for guests. Highlight your previous experience in customer service and how you effectively resolved issues or built rapport with clients.
✨Demonstrate Knowledge of Opera
Since the job requires working with Opera, make sure to mention any relevant experience you have with this system. If you're not familiar, express your willingness to learn quickly.
✨Prepare for Common Scenarios
Think about common reservation scenarios or complaints you might encounter. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Research Imperial London Hotels
Familiarize yourself with the hotels in the group, their facilities, and current offers. This will show your genuine interest in the role and help you answer questions more effectively.
