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For Companies At a Glance
- Tasks: Welcome visitors, answer questions, and ensure a memorable experience.
- Company: Join the National Trust, dedicated to preserving heritage for everyone.
- Benefits: Enjoy flexible hours, free entry to sites, and discounts on gym memberships and more.
- Why this job: Be part of a friendly team, engage with visitors, and make every day unique.
- Qualifications: Customer-focused, adaptable, and eager to learn new skills.
- Other info: Complete an online assessment instead of a CV to apply.
The predicted salary is between 10200 - 13600 £ per year.
Job Description
Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Contract duration: Fixed term contract until 31-Dec-2025
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 800 hours over the duration of the contract. Your normal working pattern will be 1 weekend in 4, plus 1 weekday but this will increase during the school holidays to a second weekday and potential other shifts that will always be agreed in advance.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to the Welcome Manager, you’ll be part of a team of six working at Ormesby Hall. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Make sure to showcase your enthusiasm for customer service during the online assessment. Think about specific examples where you went above and beyond to help a customer, as this will resonate with what they are looking for.
✨Tip Number 2
Familiarize yourself with the National Trust's values and mission. Understanding their commitment to inclusivity and community engagement can help you align your answers in the assessment with their core principles.
✨Tip Number 3
Prepare to demonstrate your adaptability and teamwork skills. Think of situations where you successfully collaborated with others or adjusted to changing circumstances, as these traits are essential for the role.
✨Tip Number 4
Since the role involves various aspects of visitor experience, consider how you can contribute creatively. Be ready to share ideas on how to enhance visitor engagement, whether through events or social media, during the assessment.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Welcome & Service Assistant position. This will help you tailor your responses in the online assessment.
Prepare for the Online Assessment: Since you won't be submitting a CV, focus on preparing for the online assessment. Think about examples from your past experiences that demonstrate your customer service skills, teamwork, and adaptability.
Show Enthusiasm: In your responses during the assessment, convey your enthusiasm for delivering great customer service. Highlight your positive attitude and willingness to learn new skills, as these traits are highly valued for this role.
Reflect on Visitor Experience: Consider what makes a great visitor experience. Be ready to discuss how you would contribute to creating memorable visits for guests, as this is a core aspect of the role.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering great customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work well in a team while also being able to take initiative. Discuss situations where you successfully collaborated with others or took charge to solve a problem.
✨Be Prepared to Discuss Adaptability
Since the role involves varying hours and responsibilities, be ready to talk about how you've adapted to changing situations in the past. This will show that you're flexible and can handle the dynamic nature of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you understand more about what it’s like to work there.
