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- Tasks: As a Field Service Engineer, you'll maintain and troubleshoot Costa Express equipment.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and access to the Coca-Cola share scheme.
- Why this job: Make a difference in communities while growing your career with hands-on training and support.
- Qualifications: Experience in electrical or mechanical engineering is essential; be ready to solve problems and serve customers.
- Other info: Work 37.5 hours a week with 1 in 4 weekends; training meets global quality standards.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Field Service Engineer – Romford – Permanent (RM, CM or SS Postcodes Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
- And that’s not all. Explore even more of our perks here: https://costaperks
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37,5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with
Field Service Engineer – Romford Area – Permanent (RM, CM or SS Postcodes Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
And that’s not all. Explore even more of our perks here: https://c
Field Service Engineer - Romford Area employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Romford Area
✨Tip Number 1
Familiarize yourself with Costa Coffee's values and mission. Understanding their commitment to community and sustainability can help you align your answers during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Highlight your technical skills and experience with service equipment. Be prepared to discuss specific examples of how you've diagnosed and repaired equipment in previous roles, as this will demonstrate your capability to handle the responsibilities of a Field Service Engineer.
✨Tip Number 3
Showcase your customer service skills. Since the role involves interacting with partners and ensuring they have a great experience, be ready to share instances where you've provided exceptional service or resolved conflicts effectively.
✨Tip Number 4
Research the specific equipment used by Costa Coffee. Having knowledge about their machines and any common issues can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Field Service Engineer - Romford Area
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Highlight the key responsibilities and required skills, such as diagnosing faults and providing excellent customer service.
Tailor Your CV: Customize your CV to reflect your experience in electrical or mechanical engineering roles. Emphasize any relevant skills that align with the job requirements, such as problem-solving abilities and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and your commitment to customer satisfaction. Mention how your unique skills can contribute to Costa Coffee's mission and values.
Highlight Your Training and Development: If you have completed any relevant training or certifications, be sure to mention them. Discuss your eagerness to participate in Costa's training programs and how they align with your career goals.
How to prepare for a job interview at Costa Coffee
✨Show Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electrical and mechanical equipment, and provide specific examples of how you've diagnosed and repaired faults in the past.
✨Emphasize Customer Service
Costa Coffee values first-class customer service. Highlight your ability to communicate effectively with customers and partners, and share instances where you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
The role requires you to solve problems efficiently. Prepare to discuss situations where you've encountered challenges and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Company Values
Familiarize yourself with Costa Coffee's values such as 'Disciplined to Deliver' and 'Win with Warmth'. During the interview, express how your personal values align with theirs and how you can contribute to their culture of diversity, equity, and inclusion.
