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- Tasks: Supervise cargo reservations and manage bookings while leading a dynamic team.
- Company: Join Freightserve, a key player in the air cargo industry at Heathrow.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a fast-paced team that values customer service and operational excellence.
- Qualifications: Must have customer service experience and knowledge of airline practices; training provided for specific certifications.
- Other info: Flexible hours with a mix of weekdays and on-call weekends; PPE provided for warehouse visits.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Freightserve are looking to recruit a Cargo Reservations Supervisor for a Heathrow based GSA. The GSA is based in the Heathrow area.
Key Responsibilities:-
- Process air cargo bookings
- Overseeing staff and department
- Working closely with management
- Deal directly with customers and suppliers
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning
- Anticipate and respond promptly to operational issues
- Attend handling company offices and warehouse as necessary (PPE provided)
- Postflights and onward transhipments follow up
- Handle and resolve customer complaints
- Written quotations and 'adhoc pricing’
- Record details of inquiries, comments and complaints and actions taken
- Follow up on customer interactions
- Communicate and coordinate with internal departments
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the correct departments
- Create and maintain all computer records as necessary
Requirements:-
- Customer service
- Knowledge of airline and cargo handling practices
- 5 year background check and Criminal Record declaration
- Air Cargo Security (training provided if necessary)
- IATA Dangerous Goods Awareness (training provided if necessary)
- Flexible approach
- Ability to work as a part of a team
Hours are based on a 37.5 hours working week. Working between 0800 &1800 dependent on rota Monday – Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Airline Cargo Reservations Supervisor employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Reservations Supervisor
✨Tip Number 1
Familiarize yourself with the specific airline and cargo handling practices relevant to the position. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the air cargo industry, especially those who work at Heathrow or similar locations. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential operational issues by thinking through scenarios that may arise in cargo reservations. Being able to discuss how you would handle these situations can set you apart during the interview.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved complaints or inquiries in the past. This is crucial for a role that involves direct interaction with customers.
We think you need these skills to ace Airline Cargo Reservations Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Airline Cargo Reservations Supervisor position. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any knowledge of airline and cargo handling practices. Mention specific examples that demonstrate your ability to handle bookings and resolve customer complaints.
Showcase Your Skills: Clearly outline your skills related to communication, teamwork, and problem-solving in your application. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and relevant to the job.
How to prepare for a job interview at Freightserve
✨Show Your Customer Service Skills
Since the role involves direct interaction with customers and suppliers, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved complaints or inquiries.
✨Demonstrate Industry Knowledge
Familiarize yourself with airline and cargo handling practices. Be ready to discuss relevant regulations, such as IATA Dangerous Goods Awareness, even if training will be provided. This shows your commitment to the industry.
✨Highlight Teamwork Experience
The job requires a flexible approach and the ability to work as part of a team. Share examples from your past roles where you collaborated effectively with colleagues to meet deadlines or solve problems.
✨Prepare for Operational Scenarios
Anticipate questions about how you would handle operational issues or workflow organization. Think of specific examples where you had to manage time-sensitive tasks or coordinate with different departments.
