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- Tasks: Join our Lock Installations team as a Customer Journey Specialist, enhancing customer experiences daily.
- Company: Banham has been a trusted name in security since 1926, family-owned and dedicated to exceptional service.
- Benefits: Enjoy 25 days of annual leave, hybrid working, and a range of perks including medical cover and discounts.
- Why this job: Be part of a supportive team that values collaboration and personal growth while making a real difference.
- Qualifications: Bring initiative, teamwork, flexibility, and basic technical knowledge; training provided for software skills.
- Other info: Participate in charity events and enjoy employee recognition rewards while working in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
- Are you looking for an exciting opportunity to be part of a market-leading company where your skills and passion can truly make a difference? If so, we’d love to hear from you! Banham, a trusted name in security for nearly 100 years, is on the lookout for a Customer Journey Specialist to join our Lock Installations team. This is your chance to be part of a dynamic and supportive team, helping us continue to provide exceptional service to our valued customers.
- Who are we?
- Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
- Initiative: Ability to work independently and take initiative.
- Teamwork: A good team player who can collaborate effectively with others.
- Flexibility: A flexible approach to work, adapting to changing priorities.
- Problem Solving: Strong problem-solving skills with a focus on finding practical solutions.
- Communication: Clear and concise communication, both written and verbal.
- Technical Knowledge: Basic knowledge or willingness to learn about locks (preferably Banham), carpentry, grills, gates, shutters, and door installations.
- Building Regulations: Familiarity with building regulations, including Part M and Fire regulations, or a willingness to learn.
- Software Skills: Basic proficiency in Microsoft Excel, Word, and Outlook, with training provided for Zendesk, X3, and FSM/PSO.
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
- 25 days Annual Leave plus bank holidays*
- Sick Pay that increases with length of service
- Subsidised Private Medical Coverafter completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role – 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme – Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card – a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the role.
*Applies from 1st March 2025
Customer Journey Specialist employer: Banham Patent Locks Ltd
Contact Detail:
Banham Patent Locks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Specialist
✨Tip Number 1
Familiarize yourself with Banham's core values: Family, Pride, Trust, Leadership, and Making a Difference. During your interactions, whether in interviews or networking, emphasize how your personal values align with theirs.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully tackled challenges. This will demonstrate your ability to find practical solutions, which is crucial for the Customer Journey Specialist role.
✨Tip Number 3
Research basic knowledge about locks and security systems, particularly those related to Banham. This will not only show your initiative but also your willingness to learn and adapt to the technical aspects of the job.
✨Tip Number 4
Highlight your teamwork experience by discussing how you've collaborated effectively with others in previous roles. Banham values collaboration, so demonstrating your ability to work well in a team will strengthen your application.
We think you need these skills to ace Customer Journey Specialist
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Banham's core values: Family, Pride, Trust, Leadership, and Making a Difference. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Skills: Emphasize your initiative, teamwork, flexibility, problem-solving skills, and communication abilities in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Show Willingness to Learn: Mention your eagerness to learn about locks, carpentry, and building regulations. This shows that you are proactive and ready to adapt to the technical aspects of the role.
Tailor Your Application: Customize your CV and cover letter for the Customer Journey Specialist position. Use keywords from the job description to ensure your application stands out and clearly demonstrates your fit for the role.
How to prepare for a job interview at Banham Patent Locks Ltd
✨Show Your Initiative
Demonstrate your ability to work independently by sharing examples of how you've taken initiative in previous roles. This will highlight your proactive approach, which is essential for a Customer Journey Specialist.
✨Emphasize Teamwork Skills
Since Banham values collaboration, be prepared to discuss your experiences working in teams. Share specific instances where you contributed to team success and how you support your colleagues.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few points about your technical knowledge or willingness to learn about locks and installations.
✨Be Ready to Problem Solve
Prepare to discuss how you've approached problem-solving in the past. Think of examples where you identified an issue and implemented a practical solution, as this aligns with the skills Banham is looking for.
