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For Companies At a Glance
- Tasks: Lead and inspire a team to enhance customer satisfaction and drive account retention.
- Company: Join Elis, a forward-thinking company focused on innovation and customer success.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact in a dynamic environment that values creativity and resilience.
- Qualifications: Engaging personality, resilience, analytical mindset, and experience in data analysis are key.
- Other info: Ready to innovate? Apply now and be part of our exciting journey!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About a career with Elis
We are seeking a proactive and resilient Customer Services and Client Development Manager who will lead our team of Account Managers and Telephone Agents to new heights. This role demands a high-intensity approach to driving customer satisfaction, pushing through change, and ensuring our clients receive top-notch service.
Your Mission at Elis
- Team Management: Lead, mentor, and motivate a team of Account Managers and Telephone Agents, fostering a culture of excellence and accountability.
- Account Retention & Renewal: Utilise your commercial acumen to drive account retention and proactively manage account renewals, ensuring customer loyalty and long-term partnerships.
- Change Leadership: Challenge the status quo with a "can do" attitude. You’ll need to be resilient, with the energy to push through change and the creativity to inspire those around you.
- Data Analysis & Improvement: Dive deep into data, analysing churn rates and performance KPIs to identify trends and opportunities for continuous improvement.
- Customer Onboarding: Take charge of the customer onboarding process, ensuring a seamless and positive experience for all new clients.
- Cross-Functional Collaboration: Work closely with teams across the organization, including Sales, Production, and Marketing, to ensure customer needs are met and exceeded.
What will make you stand out?
Engaging Personality: You have a natural ability to connect with people, making you an engaging and approachable leader.Resilient & High-Energy: You’re not easily deterred by challenges; instead, you see them as opportunities to innovate and grow.Forward-Thinking: You’re capable of progression and have a clear understanding of what it takes to move up the ladder.Analytical Mindset: Your experience in data analysis helps you to make informed decisions that drive performance and reduce churn.
What's on offer?
- £45,000 – £50,000 DOE
- Career Growth: We believe in nurturing talent and providing opportunities for growth within the company.
- Innovative Environment: Be part of a forward-thinking team that is not afraid to challenge the norm and innovate.
- Collaborative Culture: Work with cross-functional teams to make a real impact on our business and our customers.
Ready to Make an Impact?
If you’re ready to bring your high-energy, can-do attitude to a role where you can truly make a difference, we want to hear from you! Apply today and be part of a company that values innovation, resilience, and customer success.
Customer Services and Client Development Manager employer: Elis UK Limited
Contact Detail:
Elis UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Client Development Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlight any initiatives you led that improved team performance or customer satisfaction.
✨Tip Number 2
Demonstrate your analytical mindset by discussing your experience with data analysis. Be prepared to talk about how you've used data to drive decisions and improve customer retention in previous roles.
✨Tip Number 3
Emphasize your ability to adapt to change and lead others through it. Share stories that illustrate your resilience and creativity in overcoming challenges, especially in a customer service context.
✨Tip Number 4
Highlight your collaborative spirit by mentioning any cross-functional projects you've been involved in. Discuss how you worked with different teams to meet customer needs and drive business success.
We think you need these skills to ace Customer Services and Client Development Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Services and Client Development Manager position at Elis. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your application, emphasize your leadership experience. Provide specific examples of how you have successfully led teams, mentored individuals, and fostered a culture of excellence in previous roles.
Highlight Analytical Abilities: Demonstrate your analytical mindset by including examples of how you've used data analysis to drive performance improvements or reduce churn in past positions. This will show that you can meet the demands of the role effectively.
Express Your Energy and Resilience: Convey your high-energy and resilient nature in your cover letter. Share anecdotes that illustrate how you've overcome challenges and turned them into opportunities, aligning with the company's values of innovation and customer success.
How to prepare for a job interview at Elis UK Limited
✨Show Your Leadership Skills
Be prepared to discuss your experience in leading and motivating teams. Share specific examples of how you've fostered a culture of excellence and accountability in previous roles.
✨Demonstrate Your Resilience
Highlight situations where you've faced challenges and how you overcame them. Employers are looking for candidates who see obstacles as opportunities for growth.
✨Prepare for Data-Driven Discussions
Since the role involves data analysis, be ready to talk about your experience with KPIs and churn rates. Bring insights on how you've used data to drive performance improvements.
✨Emphasize Cross-Functional Collaboration
Discuss your experience working with different teams, such as Sales and Marketing. Show how you can effectively collaborate to meet customer needs and exceed expectations.
