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- Tasks: As a Care Coordinator, you'll support clients and clinicians while managing staffing solutions.
- Company: Join Leaf Complex Care, a people-first organization dedicated to high-quality care services.
- Benefits: Enjoy wellness days, gym discounts, and a supportive workplace culture.
- Why this job: Be part of a team that values inclusivity and personal growth while making a real impact.
- Qualifications: NVQ level 2 in Health and Social Care preferred; experience in healthcare and call management is a plus.
- Other info: We prioritize cultural fit and seek passionate, accountable individuals to join our family.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job Scope:
We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group – Leaf Complex Care. As a Care Coordinator, you will offer support and interaction to clients and clinicians within the organization, while exceeding our clients aspirations by going the extra mile to deliver quality service.
The Care Coordinator will focus on providing staffing solutions for all client account management issues in strong cooperation with the Transforming Care teams, Account Management, and Sales, and promote company retention and development.
The responsibilities of the Care Coordinator include managing all incoming inquiries while working in collaboration with team members to make sure they are addressed quickly, successfully, and in a manner that accommodates our client's needs.
The Care Coordinator will ensure precise and accurate staffing solutions are provided, matching the requirements of the client to the abilities of the clinicians in adherence to current guidelines, policy, procedures, agreed-on standards, legislative requirements, and relevant regulations.
Do you have?
- At least NVQ level 2 in Health and Social Care (desirable).
- Work experience in the healthcare sector.
- Previous experience dealing with or within a high-volume incoming call and query environment.
- Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.
- Valid driving license.
Benefits
- Employee Assistance Program.
- Retail Discount Scheme.
- Workplace pension scheme.
- My Gym Discounts.
- Cycle to Work scheme.
- Health Cash Plan.
- An additional four wellness days, which will be included in your holiday entitlement.
- An extra day holiday to be taken for birthdays.
- Group Life Insurance.
- Group Critical Illness cover.
- Income Protection cover.
About the company
We, at Leaf Complex Care provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.
Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact people’s lives for the better.
Join our family and our Great Place to Work!
We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.
For us, a 'cultural fit’ is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis.
No matter the role, at Leaf Complex Care, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.
Is this you? Please apply to join us.
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.
As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.
We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.
Join us in championing our values and building a workplace where everyone can thrive.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
Care Coordinator employer: Olive Recruit
Contact Detail:
Olive Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarize yourself with the specific needs of the healthcare sector, especially in care coordination. Understanding the challenges and expectations in this field will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing high-volume inquiries. Be prepared to discuss specific examples where you successfully handled multiple requests and how you ensured client satisfaction.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you collaborated effectively with others. This role emphasizes cooperation with various teams, so demonstrating your ability to work well with colleagues is crucial.
✨Tip Number 4
Research Leaf Complex Care's values and mission. Being able to articulate how your personal values align with theirs will make a strong impression and show that you're a cultural fit for the organization.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Care Coordinator position. Understand the responsibilities and required qualifications, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in healthcare and any previous roles that involved client interaction or call management. Make sure to emphasize your NVQ level 2 in Health and Social Care if applicable.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for healthcare and your commitment to providing quality service. Mention specific examples of how you've gone the extra mile in past roles to meet client needs.
Showcase Your Skills: In your application, be sure to mention your proficiency with business software like Microsoft Word, Outlook, and Excel. Highlight any experience you have in high-volume call environments and your ability to work collaboratively with teams.
How to prepare for a job interview at Olive Recruit
✨Show Your Passion for Care
Make sure to express your genuine passion for providing high-quality care. Share specific examples from your past experiences that demonstrate your commitment to client satisfaction and how you go the extra mile.
✨Highlight Your Communication Skills
As a Care Coordinator, effective communication is key. Be prepared to discuss how you've successfully managed inquiries and collaborated with team members in previous roles, especially in high-volume environments.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share instances where you've tackled staffing solutions or resolved client issues. Highlight your ability to think on your feet and adapt to changing circumstances while adhering to guidelines and regulations.
✨Align with Company Values
Familiarize yourself with Leaf Complex Care's vision and core values. During the interview, emphasize how your personal values align with theirs, particularly around integrity, inclusivity, and impact in the healthcare sector.
