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For Companies At a Glance
- Tasks: Lead customer service and admin tasks, ensuring smooth operations and high customer satisfaction.
- Company: In Style Sofas crafts premium, made-to-measure sofas in Scotland with skilled artisans.
- Benefits: Enjoy weekends off, staff discounts, free parking, and a supportive team environment.
- Why this job: Join a passionate team dedicated to exceptional service and craftsmanship in a fast-paced setting.
- Qualifications: Experience in customer service or retail management, excellent communication, and strong organizational skills required.
- Other info: Work Monday to Friday, 10 AM - 6 PM, and be part of a friendly team!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?
At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers-ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.
For years, our master craftsmen have been creating furniture of distinction, using skills perfected over generations. Our customers trust us not just for the quality of our sofas but for the seamless experience we provide from enquiry to delivery.
That's where you come in. We're looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you'll be a perfect fit!
We want someone who:
- Thrives in a customer-facing role – whether that's from furniture, home interiors, car showrooms, or high-end electronics retail.
- Understands premium customer service – resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.
- Has strong administrative and organisational skills – managing staff attendance, arranging deliveries, recording sales, and reporting performance.
- Enjoys problem-solving and multitasking – ensuring customers receive accurate information and their needs are met efficiently.
Who We're Looking For…
- Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).
- Excellent communication skills – in-person, phone, and email.
- Strong proficiency in Microsoft Excel and other administrative tools.
- Ability to build strong customer relationships and work with a customer-first attitude.
- Resilience and patience when dealing with challenges.
- A team player who can support colleagues and contribute to a positive working environment.
Preferred:
- Experience in a furniture retail setting and staff management experience.
Perks & Benefits:
- Weekends off (Hours Monday to Friday, 10 AM – 6 PM)
- Friendly, supportive team environment
- Staff discounts
- Free on-site parking
- Pension plans
If you're a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we'd love to hear from you!
Apply today and help us continue delivering craftsmanship and exceptional service to our customers.
Customer Service/General Administration Manager employer: Instyle Sofas
Contact Detail:
Instyle Sofas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/General Administration Manager
✨Tip Number 1
Make sure to highlight your experience in customer-facing roles, especially in premium retail environments. This will show that you understand the nuances of providing exceptional service and can relate to the expectations of In Style Sofas' clientele.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've efficiently handled customer inquiries or resolved issues in past roles. This will illustrate your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 3
Familiarize yourself with the furniture industry and the specific products offered by In Style Sofas. Showing genuine interest and knowledge about their craftsmanship will set you apart as a candidate who is truly passionate about the brand.
✨Tip Number 4
Emphasize your organizational skills by discussing any relevant experience managing administrative tasks, such as staff attendance or sales reporting. This will demonstrate your capability to handle the general administration aspects of the role effectively.
We think you need these skills to ace Customer Service/General Administration Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service and showroom sales environments. Mention specific roles you've held in home furnishings, car dealerships, or premium retail sectors that align with the job description.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers in previous positions. This could include resolving inquiries or managing customer relationships.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully solved customer issues or improved processes. This will show your proactive approach and ability to multitask in a fast-paced environment.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Instyle Sofas
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Relevant Experience
Discuss your background in showroom sales or premium retail environments. Emphasize any experience you have in managing customer inquiries, processing finance agreements, or ensuring a seamless customer journey.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues or handled challenging scenarios. This will showcase your ability to think on your feet and maintain a positive attitude under pressure.
✨Be Familiar with the Company’s Products
Research In Style Sofas and familiarize yourself with their products and craftsmanship. Being knowledgeable about what they offer will help you connect with the interviewers and show your genuine interest in the role.
