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For Companies At a Glance
- Tasks: Lead and manage income collection processes while ensuring top-notch customer service.
- Company: Join Waltham Forest Housing, dedicated to providing quality housing services to residents.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make a real impact on community welfare while developing your leadership skills in a dynamic team.
- Qualifications: Experience in management and income collection is preferred; strong communication skills are essential.
- Other info: This role offers a chance to influence housing policies and improve resident satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Collection is responsible for guidance and management of the rent and service charge collection processes. They are also responsible for ensuring customer focus and value for money is achieved through income collection. This role is responsible for directly managed staff and will develop and implement ideas to continually improve income collection and value for money. The quality and impact of services provided to residents will enable Waltham Forest Housing to successfully meet its deliverable outputs, objectives and performance targets.
Accountabilities include but not limited to;
- To lead the strategic and operational management of income collection and deliver a high quality, seamless income collection service.
- Take responsibility for all income collection processes, reactive arrears activities including all aspects of income account management, customer care and quality assurance.
- To take responsibility of the income services – collection team management including staff motivation, performance, sickness, development and recruitment.
- Maintain and constantly review procedures detailing the process of arrears recovery and giving individual guidance to the team on the levels of arrears at which specific actions happen and work as a team to prevent evictions where possible.
- Proactively manage team budgets and monitor expenditure, payment re-conciliation- report to Head of Income Services with summary of expenditure and provision of forecasts.
- Embrace performance management as a vital tool in the quest to have all staff achieving advanced levels of competency, delivering superior levels of service throughout and aspiring to maximise their potential.
- Responsible for checking and authorising all cases passed for write off and legal action.
- Ensure fit for purpose performance reporting and process auditing of income collection activities ensuring non-conformances are agreed and addressed and action plans are in place to drive performance improvement.
- Keep abreast of welfare reforms, best practice, new developments in income management, welfare reform, monitor changes in Housing legislation and make appropriate changes to policies and processes in response to changes in legislation, statutory instruments, and best value developments.
- Management of income streams are reviewed and processes are in place for timely and accurate collection, this includes, rent, garage and service charge accounts, water rates and rechargeable repair invoices.
11. To ensure a timely and professional response to service enquiries, correspondence, member enquiries and complaints including investigating, responding to, resolving and learning from them
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarise yourself with the latest trends in income management and housing legislation. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated, which is crucial for the Income Manager position.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in income collection. Attend relevant events or join online forums to gain insights and make connections that could be beneficial during the interview process.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved income collection or team performance. Having concrete examples ready will showcase your leadership skills and ability to drive results.
✨Tip Number 4
Research Waltham Forest Housing's current income collection processes and any recent changes they've made. Being able to speak knowledgeably about their operations will show your genuine interest in the role and the organisation.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income management, customer service, and team leadership. Use specific examples that demonstrate your ability to improve income collection processes and manage staff effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role of Income Manager. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience in managing income collection and improving service quality.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any successful projects where you improved income collection rates or enhanced customer satisfaction, as these will resonate well with the hiring team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Income Manager role.
How to prepare for a job interview at Ackerman Pierce
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with income collection processes and be ready to discuss how you would lead a team in achieving high-quality service.
✨Showcase Your Leadership Skills
As this role involves managing staff, be prepared to share examples of how you've motivated and developed teams in the past. Highlight your experience in performance management and how you've helped team members reach their potential.
✨Demonstrate Customer Focus
Since customer care is a key aspect of this position, think of specific instances where you've successfully improved customer satisfaction or resolved complaints. Be ready to discuss how you would ensure a seamless income collection service for residents.
✨Stay Updated on Relevant Legislation
Make sure you're aware of current welfare reforms and housing legislation that could impact income management. Being able to discuss recent changes and how they affect policies will show your commitment to staying informed and proactive in your approach.
