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- Tasks: Assist customers with vehicle queries and manage bookings efficiently.
- Company: Join a leading motor trade dealer group in Bury St Edmunds.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive team environment.
- Why this job: Be part of a dynamic team where your skills make a real impact on customer satisfaction.
- Qualifications: Minimum one year experience as a Service Advisor in a dealership is required.
- Other info: Full-time role with Monday to Friday hours and occasional Saturday shifts.
The predicted salary is between 22400 - 23600 £ per year.
Prestige Service Advisor £28k – £29.5k basic with £3.6k bonus (dependent on pay plans Etc.) Bury St Edmunds Permanent/Full Time Working Hours: Monday to Friday (8 – 6pm) / Saturdays on rota Our client, a Motor Trade main dealer group in the Bury St Edmunds area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today! Duties & Responsibilities: * Advising on technical queries or issues. * Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. * Booking vehicles into the department for work to be carried out. * Informing customers of the progress of their vehicle. * Cross selling customer repairs and parts. * Finalising the invoice on completion of required work. Your Background & Skill: * Proven experience working in a dealership, as a Service Advisor (1 year minimum). * Technical skills and experience are essential. * Well-presented and have excellent interpersonal and organisational skills. * Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). * Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prestige Service Advisor
✨Tip Number 1
Make sure to research the dealership and its services thoroughly. Understanding their specific offerings and customer base will help you tailor your conversations and demonstrate your genuine interest during any interviews.
✨Tip Number 2
Brush up on your technical knowledge related to vehicles and common service issues. Being able to discuss these topics confidently will show that you are well-prepared and capable of handling customer queries effectively.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate how you would handle various customer interactions, showcasing your interpersonal skills.
✨Tip Number 4
Network within the motor trade community. Attend local events or join online forums to connect with current employees or industry professionals who might provide insights or even referrals for the Service Advisor position.
We think you need these skills to ace Prestige Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, particularly in a dealership setting. Emphasise your technical skills and any relevant achievements that demonstrate your ability to handle customer queries and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your understanding of the role. Mention specific experiences where you successfully dealt with customer issues or improved service processes.
Highlight Interpersonal Skills: In your application, focus on your interpersonal and communication skills. Provide examples of how you've built rapport with customers and contributed to a positive service environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Technical Knowledge
As a Prestige Service Advisor, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss specific technical queries or issues you've handled in the past, as this will show your expertise and confidence in the role.
✨Emphasise Customer Service Skills
Highlight your experience in dealing with customers professionally and courteously. Share examples of how you've built rapport and created lasting relationships with clients, as this is key to portraying a positive first impression of the service department.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios where you might need to book a vehicle in for service or inform a customer about their vehicle's progress. Practising these scenarios can help you feel more confident and showcase your ability to handle real-life situations.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure to dress smartly and present yourself well for the interview. This not only reflects your professionalism but also aligns with the expectations of a Prestige Service Advisor.
