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For Companies At a Glance
- Tasks: Manage guest experiences and ensure top-notch service in all interactions.
- Company: Join a vibrant hospitality team dedicated to creating memorable stays.
- Benefits: Enjoy flexible scheduling, employee discounts, and a supportive work environment.
- Why this job: Be the face of exceptional service and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to grow within a dynamic and fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
What you will do as a Guest Relations Manager
- Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Employees.
- To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 4 star service in all interactions with members of the Guest Experience Team.
- Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
- Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
- Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional service at all times.
- Schedule Guest Relations schedule according to business needs
Contact Detail:
K.B.C. Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the specific guest experience standards of our company. Understanding what we value in guest relations will help you align your approach and demonstrate that you’re a perfect fit for our team.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or enhanced guest experiences in the past. This will showcase your problem-solving skills and commitment to exceptional service.
✨Tip Number 4
Demonstrate your leadership qualities by sharing instances where you’ve led a team or project. As a Guest Relations Manager, your ability to inspire and guide others is crucial, so highlight these experiences.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Guest Relations Manager. Highlight your experience in managing guest interactions and ensuring high service standards in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality and guest relations. Use specific examples that demonstrate your ability to handle guest issues and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest relations. Mention how you can contribute to creating a seamless guest experience and your approach to resolving complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at K.B.C. Associates Ltd
✨Showcase Your Interpersonal Skills
As a Guest Relations Manager, your ability to connect with guests and staff is crucial. Be prepared to share examples of how you've successfully resolved conflicts or enhanced guest experiences in previous roles.
✨Demonstrate Leadership Qualities
This role requires leading by example. Highlight instances where you've taken charge, motivated a team, or improved service standards. Show that you can inspire others to deliver exceptional service.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and guest service philosophy. Understanding their approach will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios involving guest complaints or requests, and think through how you would handle these situations effectively.
