Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front of house team and ensure outstanding guest experiences daily.
- Company: Join a vibrant hotel brand focused on exceptional service and employee engagement.
- Benefits: Enjoy opportunities for mentorship, team challenges, and recognition programs.
- Why this job: Be part of a culture that values collaboration, learning, and community impact.
- Qualifications: Looking for passionate individuals with strong communication skills and a love for hospitality.
- Other info: Engage in exciting initiatives like the A-mazing Hosting program and community partnerships.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
MISSION: The mission for this role is to deliver consistently outstanding guest experience and lead the front of house team whilst managing employee engagement and guest satisfaction measures.
Deputise in the absence of the manager • Ensure collaboration between all hotel departments • To lead all Guest experience initiatives and trainings within your property and support your cluster as needed • Actively promote culture and ways of working within the hotel • Engage the team in all learning and engagement activities • Engage in collaboration with other teams within the cluster and properties • Actively participate in team challenges • Mentor and train new starters with a particular focus on guest experience • Engage in employee feedback initiatives including quarterly and annual surveys, employee forums and team meetings • Participate in peer-to-peer recognition initiatives including Employee of the Month and Big Heart Awards •
Ensure consistency in delivering outstanding boutique service experience to all guests • Ensure the property is always kept in good and clean condition • Take accountability for guest satisfaction and mystery guest scores and reaching key performance targets • Ensure Community Wall standards are to brand standard • Ensure on property brand standard communications are correct and on brand including collateral, emails & written comms • To support the operations team with local partnerships for your location including, feeding back guest requests, and ensuring they are right for our guest profile • GuestRevu monitoring and ensure issues highlighted are resolved and that clear communication is in place to your team to ensure any coaching or development opportunities are actioned • GuestRevu response ownership completed correctly and in a timely manner • Ensure prompt guest communication including timely responses to any issues or complaints • Lead by example and encourage continuous team presence within guest communal spaces • Lead the implementation of A-mazing Hosting programme • Hotel specific website monitoring to support guest experience flow and updates • Book Direct/next time standards always upheld • To be present in the operation at optimal guest interaction periods
Guest Relations Manager employer: K.B.C. Associates Ltd
Contact Detail:
K.B.C. Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in guest experience management. Understanding what guests expect today can help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in guest relations. They can provide insights and may even refer you to opportunities within their organizations.
✨Tip Number 3
Engage with online communities or forums related to hotel management and guest relations. Sharing your thoughts and learning from others can enhance your knowledge and visibility in the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved guest satisfaction in previous roles. Real-life scenarios can demonstrate your capability and passion for enhancing the guest experience.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Manager position. Understand the key responsibilities and expectations, such as leading the front of house team and ensuring guest satisfaction.
Highlight Relevant Experience: In your application, emphasize any previous experience in guest relations or hospitality management. Provide specific examples of how you've successfully managed guest experiences and led teams in the past.
Showcase Leadership Skills: Demonstrate your leadership abilities in your cover letter. Mention any initiatives you've led, training programs you've implemented, or ways you've engaged teams to enhance guest experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to guest experience, employee engagement, and collaboration to align with the company's mission.
How to prepare for a job interview at K.B.C. Associates Ltd
✨Showcase Your Guest Experience Passion
Make sure to express your enthusiasm for delivering outstanding guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Guest Relations Manager, you'll be leading a team. Highlight your leadership experience by discussing how you've mentored or trained others, and how you foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Prepare scenarios where you successfully handled guest complaints or improved team engagement, showcasing your ability to think on your feet.
✨Understand the Brand Standards
Familiarize yourself with the hotel's brand standards and values. Be ready to discuss how you would uphold these standards in your role and contribute to maintaining the hotel's reputation for excellence.
