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- Tasks: Handle emergency calls and provide life-saving advice in high-pressure situations.
- Company: Join the NHS ambulance service and be part of a team that saves lives daily.
- Benefits: Earn between £11.44 to £19.50 per hour with opportunities for career progression and professional development.
- Why this job: Make a real difference in people's lives while gaining valuable skills and experience.
- Qualifications: Must have 3+ GCSEs including English and experience in a call center or similar environment.
- Other info: Full-time training for 5 weeks, followed by flexible shift patterns, including nights and holidays.
The predicted salary is between 24000 - 38400 £ per year.
Job Description
Job Title
Emergency Medical Call Handler
Grade:NHS: Band 3
Hours:
- Full time: 5 weeks training Monday-Friday (37.5 hours)
- After training, likely to be working 4 on, 4 off but other options can be discussed
Site:Nottingham
Pay:
From £11.44 to £19.50 per hour
Job overview:Why be a 999 Medical Advisor? Working in this role is an experience like no other. Not only will you save lives, but you will also bring new life into the world and provide support at a person's time of need. Save and change lives with a career in the ambulance service; it's much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations. You will have countless opportunities to progress, enjoy continuous professional development, and gain new skills, helping you to advance to roles at a higher pay grade. With annual reviews and team support, your career potential will match your ambitions.
Person specification:We are looking for candidates with:
- 3+ GCSEs including English (must have certificates)
- Call centre or similar experience
- Previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast-paced decisions whilst providing excellent care and advice.
- The ability to work on your own initiative within a team, effective verbal communication skills, and computer literacy are essential.
Main duties of the job:What does a 999 Medical Advisor do? Based at the Emergency Operations Centre in Nottingham, you will receive 999 and urgent calls from the public and Health Service colleagues. You will prioritise calls in line with agreed protocols and provide pre-arrival advice. With shift durations up to 12 hours, including night working, we operate 24/7, 365 days a year, including public bank holidays such as Christmas and New Year.
Application process:Successful applicants will be invited to an online assessment. Following a successful assessment, you will be invited to an interview. Training will be 5 weeks full-time, followed by approximately 8 mentoring shifts. Due to the training period, successful candidates wishing to apply for part-time positions will need to commit to full-time hours. Annual leave is also restricted during the training. Some elements of the training may be virtual or off-site.
999 Medical Call Handler employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Medical Call Handler
✨Tip Number 1
Familiarize yourself with emergency protocols and procedures. Understanding how to prioritize calls and provide pre-arrival advice will not only help you during the online assessment but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you become more comfortable making quick decisions while providing care and advice.
✨Tip Number 3
Research common medical emergencies and familiarize yourself with basic first aid principles. This knowledge will be invaluable during your training and will set you apart as a candidate who is proactive and eager to learn.
✨Tip Number 4
Be prepared for the online assessment by practicing typical call handling scenarios. There are many resources available online that simulate emergency call situations, which can help you feel more confident and ready for the real thing.
We think you need these skills to ace 999 Medical Call Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 999 Medical Call Handler position. Understand the responsibilities and requirements, especially the need for effective communication and decision-making in a high-pressure environment.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous call center experience or roles where you worked under pressure. Provide specific examples of how you handled challenging situations and made quick decisions.
Showcase Your Skills: Make sure to highlight your verbal communication skills and computer literacy in your application. Mention any relevant qualifications, such as GCSEs, and ensure you include your certificates if required.
Prepare for Online Assessment: Since successful applicants will be invited to an online assessment, practice common assessment questions related to emergency response and decision-making. Familiarize yourself with the types of scenarios you might encounter in the role.
How to prepare for a job interview at Reed
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in helping people, especially in emergency situations. Share any relevant experiences where you made a difference in someone's life, as this role is all about saving lives and providing support.
✨Demonstrate Your Ability to Work Under Pressure
Prepare examples from your past work experience that showcase your ability to make quick decisions in high-pressure environments. The interviewers will want to see that you can handle the demands of a fast-paced call center.
✨Highlight Your Communication Skills
Effective verbal communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a scenario, so be ready to demonstrate how you would communicate with callers.
✨Familiarize Yourself with Emergency Protocols
Research common emergency protocols and procedures that are relevant to the role. Showing that you have a basic understanding of how to prioritize calls and provide pre-arrival advice will impress the interviewers.
