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For Companies At a Glance
- Tasks: Lead and inspire teams in a fast-paced casino environment while ensuring customer excellence.
- Company: Join one of the UK's largest and most successful gaming groups with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, private medical care, and generous holiday time.
- Why this job: This role offers a chance to shape customer experiences and drive innovation in entertainment.
- Qualifications: Proven leadership experience in high-volume retail or hospitality is essential.
- Other info: Relocation is required after training; significant career growth potential awaits!
The predicted salary is between 42000 - 77000 £ per year.
Designate General Manager
Nationwide 55k basic + 5.6K car allowance + performance related bonus + relocation
We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme, and once ready will take up the role of General Manager within one of their Casinos throughout the UK. As such you must be able to relocate to any Casino in the country after being trained in a Casino close to your current base location.
We are very keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.
It is a fantastic time to join this business with major capital investment and innovation going into the venues at a time of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of, and love everything you do, then this could be the start of an exciting and rewarding career for you.
As a General Manager your responsibilities will include:
- Ensure that the casino culture instils responsible gambling at its heart.
- Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
- Building and promoting an inclusive, trusting, and high-performance culture.
- Coaching, mentoring and inspiring your team to maximise their potential.
- Proactively review customer insights data and key drivers of engagement.
- Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
- Create innovative experiences and events across all customer segments.
- Be fully accountable for health and safety, operational compliance and industry best practice.
Interested candidates must also be able to demonstrate the following attributes in full:
- Have a proven track record delivering exceptional commercial results in a significant service driven business.
- Be comfortable driving change and positively influencing at every level within the business.
- Be a creative thinker who constantly looks for improvement and innovation across your P&L.
You will be brought into the business as a designate on a salary of 55K plus a 5.6k car allowance. As a GM you will also be able to participate in venue generated tips. Driven through your leading of the venue performance, there is also an opportunity to earn a substantial bonus of up to 30% of the basic salary. Other significant benefits also include private medical care, a company pension contribution of up to 10%, life assurance and 33 days holidays. You will also be eligible to receive a relocation package if necessary when placed in a permanent GM position.
Designate General Manager - Casinos employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate General Manager - Casinos
✨Tip Number 1
Make sure to highlight your leadership experience in high-volume environments. Whether it's retail, leisure, or hospitality, showcase specific examples where you've successfully managed teams and driven performance.
✨Tip Number 2
Familiarize yourself with the gaming and entertainment industry. Understanding current trends and customer preferences can give you an edge during interviews, showing that you're passionate about the sector.
✨Tip Number 3
Network with professionals in the gaming and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss how you would implement a proactive sales strategy. Think of innovative ideas that could enhance customer experiences and drive revenue growth, as this will demonstrate your strategic thinking.
We think you need these skills to ace Designate General Manager - Casinos
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in high-volume retail or hospitality environments. Emphasize any achievements that demonstrate your ability to drive commercial results and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming and entertainment industry. Discuss how your background aligns with the responsibilities of a General Manager and your commitment to delivering exceptional customer service.
Highlight Relevant Skills: In your application, focus on skills such as team coaching, operational compliance, and innovative thinking. Provide specific examples of how you've successfully implemented strategies that drove revenue growth in previous roles.
Show Enthusiasm for Relocation: Since the role requires relocation, express your willingness and excitement to move to different locations. Mention any previous experiences you have had with relocation or adapting to new environments.
How to prepare for a job interview at Leisure People
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in high-volume retail or hospitality settings. Highlight specific examples where you successfully led teams, drove performance, and delivered exceptional customer service.
✨Demonstrate Your Passion for Customer Excellence
Express your commitment to creating amazing customer experiences. Share stories that illustrate how you've gone above and beyond to ensure customer satisfaction and how you plan to instill this culture in the casino environment.
✨Discuss Your Change Management Skills
Since the role involves driving change, be ready to talk about times when you've positively influenced change within an organization. Provide examples of how you managed resistance and engaged your team during transitions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity. Think of innovative ideas you've implemented in past roles and be ready to discuss how you would apply similar strategies in a casino setting.
