Retail Store Manager

Do you want to be a part of a company where every employee has a voice? That prioritises company culture. Where you sell the science of sleep and not just a Mattress?

Then TEMPUR may be the place for you?

We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store.

The role is 40 hours a week, working 5 out of 7 days per week.

Who TEMPUR Employees Are.

Personable – Our clients are receiving a unique experience when they step into our stores, and this is all dependant on you.

Individuals – Use your individuality to encourage and motivate the team.

Engaging – Can you ensure our clients are provided with the exclusivity of TEMPUR

Adaptable – Are you able to handle change and reflect that in your team?

Collaborative – How important is teamwork to you?

Purpose of the role

• Be fully responsible for all aspects of the store including operations, health and safety and security.
• Make sure the store achieves store targets
• Develop team to be brand ambassadors of TEMPUR
• Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
• Identify new opportunities to maximise profits and increase sales within the store

Key Responsibilities

We are hiring for our Swindon Store Manager Vacancy

· Be solely responsible for all daily operations across the store.

· Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives

· Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values

· Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement

· Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.

· Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.

· Effectively onboard new team members and ensure

· Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge

· Organise and manage regular training sessions with the team on the above

· Consistently drive the store’s sales performance to meet and exceed sales targets

· Identify ways and opportunities to drive footfall to your store

· Effectively implement all promotions and marketing activity instore

· Manage the training app within you store and ensure your team are using this to widen their knowledge

· Become an active operator for web chat ensuring that you are available to speak to customers online

· Ensure store costs are managed within agreed budget levels and using your commercial eye for detail

· Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget

· Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted

· Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager

· Manage deliveries and organization of stock room

· Operate cash registers, take and record orders through the system

· Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor

· Maintain a clean and orderly environment in the store and back office/kitchen areas

· Participating in management meetings by bringing fresh ideas, that are realistic and achievable

· Undertake ad hoc tasks that the business demands

Knowledge, Skills & Experience

• At least 3-5 year’s management experience gained within retail
• Customer focused with a proven high standard of customer service delivery
• · Be a role model and lead by example and operate with honesty and integrity
• · Show innovation and initiative and implement new ideas with confidence
• · Seeks opportunities to be proactive and pre-empt store and team issues
• · Excellent communication skills both written and verbal
• · Good at prioritizing and meeting deadlines
• · Enthusiastic, self-confident, well presented, self-motivated with a '’can-do’’ attitude
• · Must be able to work and willingness to work flexible hours to meet the needs of the business.

What we offer you in Return:

• Competitive Salarys (Real Living Wage)
• 33 days holiday
• Life Insurance
• Pension Contributions
• Private Medical Insurance
• Team Initiative (Trips abroad)
• Away Days- Christmas Party
• Freen Payday Lunches
• Training with our Specialists
• Join our Social committee
• Training and Development
• Fresh Fruit and healthy Snacks
• Free Mattress (after completed Probation)