Retail Store Manager

Do you want to be a part of a company where every employee has a voice? That prioritises company culture? Where you sell the science of sleep and not just a Mattress? Where you sell more to earn more?

Then TEMPUR may be the place for you!

We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store.

The role is 40 hours a week, working 5 out of 7 days per week.

Our People

Tempur people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Purpose of the role

• Be fully responsible for all aspects of the store including operations, health and safety and security.
• Make sure the store achieves store targets
• Develop team to be brand ambassadors of TEMPUR
• Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
• Identify new opportunities to maximise profits and increase sales within the store

Essential Duties & Key Responsibilities

• Be solely responsible for all daily operations across the store.
• Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives.
• Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values.
• Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement.
• Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.
• Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.
• Effectively onboard new team members.
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge.
• Organise and manage regular training sessions with the team on the above.
• Consistently drive the store’s sales performance to meet and exceed sales targets.
• Identify ways and opportunities to drive footfall to your store.
• Effectively implement all promotions and marketing activity instore.
• Manage the training app within you store and ensure your team are using this to widen their knowledge.
• Become an active operator for web chat ensuring that you are available to speak to customers online.
• Ensure store costs are managed within agreed budget levels and using your commercial eye for detail.
• Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget.
• Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted.
• Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager.
• Manage deliveries and organization of stock room.
• Operate cash registers, take and record orders through the system.
• Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor.
• Maintain a clean and orderly environment in the store and back office/kitchen areas.
• Participating in management meetings by bringing fresh ideas, that are realistic and achievable.
• Undertake Ad hoc tasks that the business demands.

Knowledge/ Skills/ Experience

• At least 3-5 year’s management experience gained within retail
• Customer focused with a proven high standard of customer service delivery
• Be a role model and lead by example and operate with honesty and integrity
• Show innovation and initiative and implement new ideas with confidence
• Seeks opportunities to be proactive and pre-empt store and team issues
• Excellent communication skills both written and verbal
• Good at prioritizing and meeting deadlines
• Enthusiastic, self-confident, well presented, self-motivated with a ‘’can-do’’ attitude
• Must be able to work and willingness to work flexible hours to meet the needs of the business

General

• The role will be based at Swindon Designer Outlet Shopping Centre .
• The role will be within the current 40 hours per week.

Why TEMPUR is a great place to work.

• London/National Living Wage with Annual reviews
• Uncapped Commission Scheme – sell more to earn more!
• KPI bonuses
• 25 days holiday
• Life insurance
• Contributory pension
• Staff Lunches Monthly
• Refreshments for staff
• Private medical insurance (Bupa)
• Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
• Training & Career Development