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- Tasks: Coordinate workshop repairs and manage enquiries from start to finish.
- Company: Join one of Europe's largest manufacturers of liquid waste vacuum tankers.
- Benefits: Enjoy a £500 holiday bonus, private medical insurance, and 25 days holiday.
- Why this job: Be part of a dynamic team where no two days are the same and growth is encouraged.
- Qualifications: Great communication skills and experience in managing customer queries and repairs.
- Other info: Full training provided and opportunities for advancement within a supportive company.
The predicted salary is between 24000 - 30000 £ per year.
Workshop Coordinator
Solihull, Birmingham
£28,000 – £30,000 dependent on experience
Workshop Coordinator required for our Solihull Site.
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.
Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?
Then Join our Whale Family!
We are looking for someone who is able to be the first point of contact for all workshop repair enquiries and then coordinate all required works with engineers, customers and suppliers
Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.
You would be working in Service Workshop as part of the aftersales division.
Hours of work – 39.5 hours (Monday Thursday 7:30 16:00, Friday 07:30 15:30)
We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills;
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Be the first point of contact for workshop enquiries, queries and disputes
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Ensure enquiries are dealt with professionally, effectively, and efficiently
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Populate and maintain effective planner to ensure works are completed on time
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Proactively manage all repairs to ensure they are returned to service in line with expectation
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Speak with engineers, customers and suppliers daily via phone
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Ensure all customer concerns are logged using appropriate process
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Ensure engineers work sheets are processed and sent to customer with invoice as required
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Ensure accurate notes are updated on all jobs, databases, and portals
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Take completed jobs from work in progress to invoiced
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Manage purchase order numbers to ensure suppliers and customer invoices are paid
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Manage customer portals and ensure they are up to date and compliance
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Also with additional administration duties (full job spec is at the bottom of this page)
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.
What are the benefits?
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One off £500 per annum holiday bonus when you take 5 days off in one block
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Bonus scheme based on the performance of the company
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Private medical insurance (BUPA)
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Competitive Company Pension Scheme
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Secure employment with a longstanding supportive business with opportunity for advancement
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Annual pay reviews
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25 days holiday (plus statutory days) per calendar year 5 days more than the legal requirement
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£500 Referral Scheme
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Death in service for employees
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Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
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Employee discount scheme including restaurants, holidays, retail vouchers and more
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Cycle to work scheme
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Full training, equipment and PPE provided
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Long service awards
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Company share purchase opportunity
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Free parking
Full job description is attached at the bottom of this page
Workshop Coordinator in Solihull employer: Whale Tankers
Contact Detail:
Whale Tankers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Coordinator in Solihull
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the company. Understanding the liquid waste vacuum tankers and jetting equipment will help you communicate effectively with engineers, customers, and suppliers.
✨Tip Number 2
Practice your communication skills, especially over the phone. As the first point of contact for workshop enquiries, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with using databases and portals for managing jobs and customer information. Being tech-savvy will help you maintain accurate records and ensure smooth operations in the workshop.
✨Tip Number 4
Show your proactive approach by thinking about how you can improve the efficiency of the workshop processes. Employers appreciate candidates who can bring new ideas to the table and enhance workflow.
We think you need these skills to ace Workshop Coordinator in Solihull
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Workshop Coordinator. Highlight your ability to manage enquiries, coordinate with engineers, and maintain databases in your application.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that match the job description. Emphasize your communication skills and any previous experience in a similar role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to join the Whale Family and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Whale Tankers
✨Show Your Communication Skills
As a Workshop Coordinator, you'll be the first point of contact for workshop enquiries. Make sure to demonstrate your excellent communication skills during the interview by clearly articulating your thoughts and actively listening to the interviewer.
✨Highlight Your Organizational Abilities
The role requires managing multiple tasks efficiently. Be prepared to discuss your experience with coordinating jobs, maintaining databases, and ensuring timely completion of repairs. Use specific examples to showcase your organizational skills.
✨Familiarize Yourself with the Company
Research the company and its products, especially their liquid waste vacuum tankers and jetting equipment. Showing that you understand their business will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as customer disputes or managing repair timelines. Think through potential scenarios and prepare your responses to show your problem-solving abilities and proactive approach.
