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- Tasks: Assist customers with rental needs in-person and over the phone, upselling long-term rentals.
- Company: Thrifty Car and Van Rental is a leading UK rental company focused on exceptional customer service.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Join a family business that values its people and offers growth opportunities in a fast-paced environment.
- Qualifications: Must have excellent customer service skills, attention to detail, and a valid driving license.
- Other info: This is a zero-hour contract with flexible availability across the week.
This role is a zero-hour contract, we are looking for someone who can be available across the week.
Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.Clickhere to read some of our success stories.
https://.thrifty.co.uk/recruit/recruitment-success-stories.htm
Rental Agent - Zero Hours in Milton Keynes employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent - Zero Hours in Milton Keynes
✨Tip Number 1
Familiarize yourself with the car and van rental industry. Research common practices, customer service expectations, and the types of vehicles offered by Thrifty. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries both in-person and over the phone. Role-playing different scenarios with a friend can help you feel more confident and prepared for real interactions with customers.
✨Tip Number 3
Be flexible with your availability. Since this is a zero-hour contract, showing that you can work various shifts throughout the week will make you a more attractive candidate. Highlight your willingness to adapt to the company's needs.
✨Tip Number 4
Network with current or former employees of Thrifty Car and Van Rental. They can provide valuable insights into the company culture and the role itself, which can help you tailor your approach and demonstrate your enthusiasm during the application process.
We think you need these skills to ace Rental Agent - Zero Hours in Milton Keynes
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Rental Agent. Familiarize yourself with customer service expectations and the tasks involved in handling rental agreements.
Tailor Your CV: Highlight any relevant experience in customer service or the rental industry. Emphasize skills like communication, teamwork, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Thrifty Car and Van Rental and how you can contribute to their commitment to outstanding customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Show Your Customer Service Skills
Since this role heavily involves customer interactions, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist a customer.
✨Demonstrate Flexibility
As this is a zero-hour contract, emphasize your availability and willingness to work various shifts throughout the week. Mention any past experiences where you adapted to changing schedules or demands.
✨Know the Company
Research Thrifty Car and Van Rental and understand their values and services. Being able to articulate why you want to work for them specifically will show your genuine interest in the position.
✨Prepare for Role-Playing Scenarios
You may be asked to role-play a customer interaction during the interview. Practice common rental scenarios, such as upselling long-term rentals or handling customer complaints, to showcase your communication skills.
