Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and ensure exceptional customer service daily.
- Company: Greystar is a global leader in real estate, specialising in rental housing management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks for corporate team members.
- Why this job: Join a dynamic team, build relationships, and make a real impact on resident experiences.
- Qualifications: Strong educational background, sales experience, and proficiency in Microsoft Office required.
- Other info: Embrace diversity and equality in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
Key Role Responsibilities
- Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Conducts scheduled Residents apartment visits.
- Manages cancellations.
- Responds to online (webchat) and email enquiries in a professional and engaging manner.
- Supports other communities when required including cross selling based upon potential resident requirements.
- Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Supports Resident events and activities within the Community.
- Assists with Community preparations, including move-in and move-out processes.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Screens property visitors, guests and contractors.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Completes Health and Safety compliance activities in line with the Company's policies and procedures.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Register, secure and correctly issue Resident parcels/deliveries.
- Proactively attends to or organises ad hoc or minor cleaning requirements.
About You
You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets. Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan-European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Leasing Associate in East London employer: Greystar Europe Holdings Ltd
Contact Detail:
Greystar Europe Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate in East London
✨Tip Number 1
Familiarise yourself with the local area in East London. Understanding the amenities, transport links, and community features will not only help you during interviews but also enable you to engage effectively with potential residents.
✨Tip Number 2
Brush up on your customer service skills. Since the role heavily focuses on delivering an exceptional resident experience, showcasing your ability to handle queries and complaints positively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for role-specific scenarios. Think about how you would handle various leasing situations, such as conducting viewings or managing cancellations, and be ready to discuss these during your interview.
We think you need these skills to ace Leasing Associate in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and property management. Use keywords from the job description to demonstrate that you meet the specific requirements for the Leasing Associate role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your ability to build strong relationships. Mention any relevant experience with tenancy administration or community engagement to make your application stand out.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and any online tools you are familiar with. Highlight your organisational skills and ability to adapt quickly, as these are crucial for the Leasing Associate position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greystar Europe Holdings Ltd
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle queries and complaints effectively.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Discuss how you plan and prioritise tasks to meet targets. You might want to mention any tools or methods you use to stay organised and efficient.
✨Familiarise Yourself with the Local Area
Knowledge of the local area and amenities is crucial for this position. Research East London and be ready to discuss local attractions, transport links, and community features that could enhance the resident experience.
✨Prepare for Sales Scenarios
Expect to discuss sales techniques during your interview. Prepare to role-play scenarios where you convert leads into viewings or bookings. Show your understanding of effective sales strategies and how you can apply them in this role.
