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- Tasks: Be the first point of contact for customers, handling inquiries via phone, email, and messaging.
- Company: Join North Star, a company committed to equality, diversity, and inclusion in everything we do.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: This role offers a chance to make a real impact while developing your customer service skills.
- Qualifications: Excellent communication skills and a proactive approach are essential; experience in customer service is a plus.
- Other info: Guaranteed interviews for candidates with disabilities or from ethnic minority backgrounds who meet the criteria.
The predicted salary is between 25755 - 27301 £ per year.
Job Description
Customer Service Assistant
Stockton on Tees (Hybrid Working)
£25,755 – £27,301 per annum (Pro rata)
Fixed Term Contract (6 months)
Part Time – 21 Hours (Monday, Tuesday, and Friday)
What are we looking for?
We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a 6-month fixed term contract. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.
You will need to work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across various channels including telephone, email and messaging platforms.
You will join a high performing team who deliver an outstanding service to our customers.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. ?It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience.? We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
Closing Date for Applications is 5pm Monday 24th March 2025
Assessments/Interviews are scheduled to take place on Friday 28th March 2025
Customer Service Assistant employer: North Star Housing Group
Contact Detail:
North Star Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the company's values and mission, especially their commitment to equality, diversity, and inclusion. This will help you align your responses during the interview and show that you share their vision.
✨Tip Number 2
Prepare specific examples of how you've successfully handled customer inquiries in the past. Highlight your communication skills and ability to work under pressure, as these are key qualities they are looking for.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to demonstrate your proactive approach to resolving issues will set you apart from other candidates.
✨Tip Number 4
Since this role involves hybrid working, be ready to discuss your experience with remote work and how you manage your workload effectively in a flexible environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Assistant position. Make sure you understand the key responsibilities and required skills, such as excellent communication and organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience and any specific achievements that demonstrate your ability to handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility, ability to work under pressure, and commitment to providing outstanding customer service. Make sure to reflect the values of equality, diversity, and inclusion.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Assistant.
How to prepare for a job interview at North Star Housing Group
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether through examples of past experiences or by engaging in a mock conversation during the interview.
✨Highlight Your Organisational Skills
Since the role requires being highly organised, think of specific instances where you successfully managed multiple tasks or projects. Share how you prioritised your workload and maintained attention to detail under pressure.
✨Demonstrate Proactivity
Employers value candidates who take initiative. Prepare to discuss situations where you proactively resolved customer issues or improved processes. This will show that you can handle enquiries effectively across various channels.
✨Embrace Diversity and Inclusion
North Star values diversity and inclusion. Be ready to share your thoughts on these topics and how you can contribute to a culture that celebrates differences. This will resonate well with their commitment to equality in the workplace.
